Juliet Ijeh

Accomplished professional with 14 years of experience seeking Program Manager role, leveraging expertise as Director Of Operations to drive strategic initiatives and foster Community Relationships. Proven track record in program management, fundraising, and enhancing team performance through effective communication and leadership. Adept at managing complex projects and optimizing operational efficiency for sustainable growth.

Program Manager - Community Options, Inc

(2024-01 - 2026-01)

• Managed scheduling for over 75 staff members, ensuring adequate shift coverage.
• Coordinated communication with families and guardians, contributing to effective care and support.
• Implemented training programs to enhance team performance, leading to improved service delivery.
• Oversaw program documentation and billing, ensuring accuracy and timeliness.

Contractor - Maxim

(2022-01 - 2024-01)

• Delivered exceptional patient service by greeting and assisting clients for timely healthcare access, enhancing overall satisfaction.
• Managed patient communications regarding COVID-19 results, ensuring accurate distribution of test documents through multiple channels while maintaining compliance with health protocols.
• Improved office efficiency by streamlining communication processes, leading to a more organized and effective workflow.
• Conducted monthly inventory audits and optimized inventory management, reducing supply shortages and enhancing operational efficiency.

Administrative Support - Home Well Care Service

(2018-09 - 2022-12)

• Streamlined patient records and clinic databases, ensuring compliance with healthcare protocols.
• Coordinated scheduling for appointments and provider availability, improving office efficiency and patient satisfaction.
• Delivered comprehensive administrative support by managing calls, meetings, and correspondence.
• Organized departmental logistics, including events, equipment inventory, and travel reporting.

Teller - Fed Financial Federal Credit Union (Aerotek)

(2017-02 - 2018-09)

• Executed mobile deposit transactions with verification, ensuring accuracy and alignment with member requests.
• Delivered exceptional customer service across phone, email, and in-person interactions, enhancing client satisfaction.
• Managed data entry for client accounts and transactions, processing checks and facilitating account transfers efficiently.

Head Teller/Customer Service - American Bank Now Congressional Bank

(2014-01 - 2016-06)

• Trained employees in customer service and banking procedures, enhancing overall service quality and operational efficiency.
• Monitored security procedures and controlled vault access, ensuring compliance with legal requirements and business demand.
• Successfully sold credit cards, contributing to increased revenue and enhanced client engagement.

Bank Teller - The Columbia Bank

(2014-01 - 2015-01)

• Managed cash transactions and provided exceptional customer service, handling deposits, withdrawals, and processing money orders and checks while ensuring compliance through meticulous examination of endorsements.
• Achieved sales targets for credit cards by promoting and cross-selling bank products, contributing to enhanced client relationships and business growth.

Assistant Store Manager - Payless Shoe

(2013-01 - 2014-01)

• Managed recruitment, training, motivation, coaching, and performance appraisals for the team, ensuring alignment with brand standards and promoting a customer-focused environment.
• Implemented stock loss prevention measures and optimized stock replenishment, product launches, and promotions, enhancing store layout and visual merchandising to maximize sales.

Customer Service - AI Mail Box Services

(2013-01 - 2013-01)

• Managed administrative tasks such as mail sorting and distribution, and improved mail sorting processes to enhance delivery times.
• Processed payments and maintained accuracy in cash handling, while safeguarding sensitive information and ensuring confidentiality.

Customer Relation Executive - ADATA C-TRACK LIMITED

(2011-01 - 2013-01)

• Led a team of five in managing customer relations, overseeing call center services, and resolving complex customer complaints to enhance overall customer experience.
• Installed and troubleshot standard computer networks, independently resolving isolated PC issues and utilizing diagnostic tools to identify and address computer problems.
• Documented system procedures for onboarding and reference, managed inventory of supplies, and planned change initiatives to improve operational efficiency and call quality.

BA - Industrial Relation and Personnel Management - Lagos State University, Nigeria (LASU)