Devin Young

I’m an entry-level IT professional with CompTIA A+ certification and over five years of customer service experience, now focused on building a career in technical support and infrastructure.

My background has given me a strong foundation in communication, problem-solving, and staying calm under pressure—skills I now apply to troubleshooting hardware, software, and user issues. I enjoy breaking down technical problems, finding efficient solutions, and helping people feel confident with technology.

I’m especially interested in IT support, data center operations, and hands-on technical roles where I can continue developing my skills. I’m actively learning more about systems, networking, and real-world IT environments, and I’m always looking for opportunities to grow and contribute.

Right now, I’m seeking an entry-level IT role where I can gain hands-on experience, support users, and continue building toward a long-term career in IT.

Restaurant Team Member at Panera (2025-07 – 2025-10)

• Resolved customer issues in a high-volume environment, demonstrating troubleshooting and problem-solving skills
• Maintained accuracy and efficiency while handling time-sensitive tasks
• Collaborated with team members to ensure smooth operations

Sales Associate at Belk (2024-07 – 2025-08)

• Delivered customer support in a high-traffic environment while managing multiple responsibilities simultaneously
• Handled transactions and resolved customer account-related issues using POS systems
• Maintained accuracy in cash handling and end-of-day reconciliation processes

Team Shift Lead at Greens & Grains Cafe (2024-05 – 2025-02)

• Supervised team operations and resolved customer and operational issues in real time
• Managed cash reconciliation and ensured accuracy in end-of-day financial processes
• Maintained workflow efficiency in a fast-paced environment

Food Service Worker (Externship) at JMU Dining Services (2023-01 – 2023-12)

• Assisted in meal preparation and supply management while adhering to safety guidelines
• Supported team operations in a structured institutional environment

Store Associate at Designer Shoe Warehouse (2022-06 – 2023-01)

• Processed in-store and online transactions using POS systems, ensuring accuracy and proper customer data entry
• Troubleshot transaction and order issues, including returns, exchanges, and system-related discrepancies
• Promoted and secured customer enrollment in store rewards programs to support business metrics

– James Madison University (2021 – 2024)

– Centreville High School (2021)