Dey Ramirez

Bilingual (English/Spanish) Criminal Justice graduate with a Minor in Forensic Science and professional experience in personal injury case management, claims resolution, legal support, and client relations. Skilled in managing high-volume caseloads, investigating liability, obtaining and reviewing police reports and medical records, coordinating treatment, preparing reports, and facilitating settlements. Strong organizational, communication, and problem-solving abilities with experience working closely with attorneys, insurance carriers, medical providers, and clients.

Case Manager / Claims Resolution Specialist at Law Office of Matthew C. Hines (2026-02 – Present)

• Oversaw personal injury case management from initial intake to treatment completion and settlement resolution.
• Collected police reports, medical records, billing records, and supporting documentation. Assisted in gathering necessary documentation for case management.
• Assisted in verifying insurance coverage for open claims. Reviewed declarations pages to support claims processing. Investigated liability issues to provide necessary documentation.
• Oversaw client treatment protocols and facilitated communication between clients and medical providers.
• Managed resolution of property damage claims and coordinated total-loss settlements.
• Facilitated preparation and submission of reduction requests to medical providers and lien holders.
• Generate weekly reports, statistics, and caseload performance metrics.
• Validated settlement checks and orchestrated disbursement processes.
• Oversaw meticulous documentation within case management system and ensured prompt follow-up actions on all files.

Personal Injury Case Manager at No Bull Law (2024-12 – 2026-01)

• Oversaw high-volume personal injury claims from initial intake to final settlement.
• Managed coordination of client treatment medical records requests and billing updates Facilitated ongoing communication with clients, providers, adjusters, and attorneys to ensure alignment and clarity.
• Compiled and organized evidence and documentation to substantiate liability and damages claims.
• Compiled and drafted comprehensive demand packages and organized settlement documentation
• Monitored deadlines, follow-ups, and case progression to drive timely resolutions.
• Facilitated discovery process for legal procedures, ensuring thorough documentation and compliance.

Legal Assistant at Siegel, Yuen & Honore, PLLC (2024-08 – 2024-11)

• Streamlined organization of confidential legal files and case documents.
• Supported attorneys in managing preparation and filing of immigration cases.
• Facilitated client intake interviews and gathered essential case information.
• Ensured data accuracy and upheld compliance with filing requirements.

Teaching Assistant / Language Exchange Intern at Private School (2022-02 – 2022-08)

• Assisted with classroom instruction and educational support activities.
• Conducted English-language tutoring and conversation sessions.
• Maintained records and supported administrative functions.
• Coordinated cultural exchange activities and student engagement.

Bachelor of Science in Criminal Justice – Sam Houston State University (2023-12)

Minor in Forensic Science – Sam Houston State University (2023-12)