Dhian Ninoranto
Assistant Maitre'd Specialty Restaurant
Hire this person
Send a job offer directly to this candidate
About
Highly motivated Assistant Restaurant Manager with 15+ years of experience in luxury cruise ship dining operations (Holland America Line). Track record of leading multicultural teams, optimizing high-volume guest flow, and ensuring strict USPH compliance. Expert in service recovery and team development to deliver exceptional guest experiences.
Experience
Assistant Maitre'd – Specialty Restaurant - Holland America Line - Onboard MS Westerdam
(2022-01)
- Supervise a multicultural team of 10+ staff, conducting preservice briefings, training, and performance evaluations.
- Support the Maitre'd in daily operations, ensuring seamless guest flow and high-quality fine dining standards.
- Maintain strict USPH, sanitation, and safety compliance across the venue.
- Resolve guest concerns promptly with effective service recovery strategies to maximize satisfaction.
Assistant Maitre'd – Main Dining Room - Holland America Line
(2015-01 - 2022-12)
- Managed daily F&B operations across the Main Dining Room, Team Dining, and Room Service during peak hours.
- Oversaw table assignments, guest seating, and collaborated with the galley team for timely service delivery.
- Onboarded and coached new team members in company service procedures and fine dining standards.
Restaurant Service Functions (Assistant Lido Steward to Waiter) - Holland America Line
(2006-01 - 2015-12)
- Delivered premium guest service in high-volume dining environments and assisted in mentoring newly hired staff.
- Maintained deep knowledge of menus, wine pairings, and food safety standards.
Education
Bachelor of Applied Hospitality (D4) - Hotel Administration - STP Nusa Dua Bali (2002-01 - 2002-12)
