Steven Niday

To obtain a position that allows me to grow within a company. Passionate about the work that I do. Looking for a position that will enable me to learn and grow while utilizing computer knowledge, strong people skills, organizational abilities and gain more business and technical experience.

Willing to relocate: Anywhere

Specialty Supervisor - Lowe's Home Improvement - Chicago, IL

(2023-03)

• Manage a team of Sales Specialists and associates
• Hit weekly/quarterly sales metrics
• Coach and develop team on how to drive in more sales
• Responsible for all inventory and keeping shrink low
• Operate all power equipment including forklift, reach truck, order picker etc.
• Make sure store is kept in a clean and organized state for customers
• Hold meetings to set expectations, changes in processes, and goals for the week.

Foreman/Dispatcher - CoffeyBrosMoving - Chicago, IL

(2019-02 - 2020-09)

• Responsible for day-to-day operations with daily dispatch duties of 10-20 truck
• Maintained quality control and enforce company compliance policies
• Operated and maintained compliance of company (box trucks) vehicles up to 26 feel
• Created structured training and bonus programs for new and current employees
• Completed interviews and onboard process
• Adhered to safe practices while maintaining efficiency of moves for over 150 clients

Sales Representative - Coffey Bros Moving - Chicago, IL

(2018-05 - 2019-05)

• Served as responsible party for developing sales leads while providing clients with accurate sales estimates
• Coordinated with Dispatcher to ensure availability of teams for moves in and out of state
• Maintained proper documentation of invoicing with bills of lading and ensured proper payment from client
• Facilitated communication with clients during all aspects of their move
• Attended company marketing events to promote the business

Customer Service Representative - Uber - Chicago, IL

(2015-03 - 2018-04)

• Head day to day office Operations
• Inform employees and partners of new compliance and regulations
• Help in improving the rider/driver app to be more user friendly
• Implement new features for Uber application
• Logistics
• Organize large scale events
• Implement new ways to help improve partner/customer satisfaction
• Use problem solving techniques to help partners with their accounts
• Run focus groups to gather ideas on how to make our technology better for both partners and employees
• Helped in seeking out new employees for all jobs held at our multiple offices
• Resolve payment issues
• Give expectations for partnering with Uber
• Tech Issues(phones, computers, tablets etc.)
• Deactivate accounts for quality or fraud issues
• Take accident reports
• Attend morning meetings
• Help first time drivers through the sign up process
• Run background checks for all Uber platforms
• Upload documents
• Add drivers to accounts
• Create all licensing documents for existing partners
• Stay up to date on all new programs

Sales Consultant - Verizon Wireless - Winnetka, IL

(2014-11 - 2015-03)

• Meet and exceed store sales expectations
• Experience with diplomatically managing multiple commitments to sales, customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment
• Engaging and educating customers through product demonstration based on their needs
• Build a loyal customer base by creating long-term relationship
• Staying up to date on the latest data/entertainment, technology and devices
• Interacting to provide prompt, friendly and courteous service to customers in person and on the phone
• Help in recruiting new sales staff and consultants

Training and Acquisitions Specialist - SilverFern Team - Chicago, IL

(2014-02 - 2014-11)

• Went door-to-door and business-to-business making pitching products and closing sales
• Looked over resumes and did first and second round interviews to help add to my sales team
• Lead a successful sales team that i interviewed and trained myself
• Made outbound calls to acquire new customers, and build leads off of existing customers
• Made outbound calls to answer customers questions and concerns
• Ran weekly leader meetings
• Acquired inner office responsibilities
• Consistently high rolled the office in direct marketing sales
• Focused on the system of the campaign
• Handled and overcame objections from customer in the field
• Took control of conversations during direct marketing sales
• Related to the customer to ensure their trust later reassured customers
• Interviewed potential job hires for Junior Executive position
• Trained Junior Executives in and out of atmosphere
• Met with Junior Executives to breakdown their day
• Proactive action taken when immediate attention is required

Junior Executive - SilverFern Team - Chicago, IL

(2014-02 - 2014-02)

was at this positions for a month then promoted to the position above

• Learned how to properly loop a territory
• Completed tracking sheets and leave behinds for customers
• Set goals and expectations for the day and week
• Understood usage requirements
• Impulsed customers
• Presented bills
• Closed bills
• Made calls to Data Exchange
• Met with Lead Executives to go over daily breakdowns

Server - The Ritz-Carlton - Chicago, IL

(2013-04 - 2013-10)

Seasonal Position

• Greeted Customers
• Made accommodations for appropriate seating
• Answered phone calls and update reservations
• Maintained a clean environment for patrons to eat
• Created a positive work environment between both, coworkers and patrons
• Waited on tables
• Organize special events

Manager/Cook - 800 Degrees - Fort Wayne, IN

(2009-08 - 2011-10)

• Prepared and served food in a timely manner
• Provided exceptional customer service including greeting customers and resolving complaints regarding food or service
• Cleaned all seating stations, broke down each station and restocked supplies in preparation for the next business day
• Trained and achieved high proficiency in cooking in a high end wood fired pizza oven imported from Italy
• Assisted in recruitment of kitchen and serving staff
• Assigned daily staff duties and trained staff on aspects of their position
• Totaled receipts, balanced money drawers, and made bank deposits at the end of each shift
• Locked facility down at the end of the day
• Enforce all rules and regulations to prevent unsafe actions.
• Raise self-efficacy in employees capabilities
• Encourage enhancement of skills, passion, attitude, respect, and knowledge to officials and participants
• Maintain a positive work image in and outside of work
• Proactive action taken when immediate attention is required

Runner - Bandido's Mexican Resturant - Fort Wayne, IN

(2007-01 - 2009-04)

• Cleared and cleaned dining area tables
• Helped the kitchen staff expedite their orders
• Assisted in settling and breaking down tables, stocking food and non-food items, and serving food and beverages
• Created and ensured a safe place for all patrons

Degree - Hospitality Management - Purdue University-Fort Wayne (2010-01 - 2011-01)

High school diploma or GED