Specialty Supervisor - Lowe's Home Improvement - Chicago, IL
(2023-03)
- Manage a team of Sales Specialists and associates
- Hit weekly/quarterly sales metrics
- Coach and develop team on how to drive in more sales
- Responsible for all inventory and keeping shrink low
- Operate all power equipment including forklift, reach truck, order picker etc.
- Make sure store is kept in a clean and organized state for customers
- Hold meetings to set expectations, changes in processes, and goals for the week.
Foreman/Dispatcher - CoffeyBrosMoving - Chicago, IL
(2019-02 - 2020-09)
- Responsible for day-to-day operations with daily dispatch duties of 10-20 truck
- Maintained quality control and enforce company compliance policies
- Operated and maintained compliance of company (box trucks) vehicles up to 26 feel
- Created structured training and bonus programs for new and current employees
- Completed interviews and onboard process
- Adhered to safe practices while maintaining efficiency of moves for over 150 clients
Sales Representative - Coffey Bros Moving - Chicago, IL
(2018-05 - 2019-05)
- Served as responsible party for developing sales leads while providing clients with accurate sales estimates
- Coordinated with Dispatcher to ensure availability of teams for moves in and out of state
- Maintained proper documentation of invoicing with bills of lading and ensured proper payment from client
- Facilitated communication with clients during all aspects of their move
- Attended company marketing events to promote the business
Customer Service Representative - Uber - Chicago, IL
(2015-03 - 2018-04)
- Head day to day office Operations
- Inform employees and partners of new compliance and regulations
- Help in improving the rider/driver app to be more user friendly
- Implement new features for Uber application
- Logistics
- Organize large scale events
- Implement new ways to help improve partner/customer satisfaction
- Use problem solving techniques to help partners with their accounts
- Run focus groups to gather ideas on how to make our technology better for both partners and employees
- Helped in seeking out new employees for all jobs held at our multiple offices
- Resolve payment issues
- Give expectations for partnering with Uber
- Tech Issues(phones, computers, tablets etc.)
- Deactivate accounts for quality or fraud issues
- Take accident reports
- Attend morning meetings
- Help first time drivers through the sign up process
- Run background checks for all Uber platforms
- Upload documents
- Add drivers to accounts
- Create all licensing documents for existing partners
- Stay up to date on all new programs
Sales Consultant - Verizon Wireless - Winnetka, IL
(2014-11 - 2015-03)
- Meet and exceed store sales expectations
- Experience with diplomatically managing multiple commitments to sales, customers, staff, and operations.
- Ability to adapt to challenges while remaining calm in a constantly changing retail environment
- Engaging and educating customers through product demonstration based on their needs
- Build a loyal customer base by creating long-term relationship
- Staying up to date on the latest data/entertainment, technology and devices
- Interacting to provide prompt, friendly and courteous service to customers in person and on the phone
- Help in recruiting new sales staff and consultants
Training and Acquisitions Specialist - SilverFern Team - Chicago, IL
(2014-02 - 2014-11)
- Went door-to-door and business-to-business making pitching products and closing sales
- Looked over resumes and did first and second round interviews to help add to my sales team
- Lead a successful sales team that i interviewed and trained myself
- Made outbound calls to acquire new customers, and build leads off of existing customers
- Made outbound calls to answer customers questions and concerns
- Ran weekly leader meetings
- Acquired inner office responsibilities
- Consistently high rolled the office in direct marketing sales
- Focused on the system of the campaign
- Handled and overcame objections from customer in the field
- Took control of conversations during direct marketing sales
- Related to the customer to ensure their trust later reassured customers
- Interviewed potential job hires for Junior Executive position
- Trained Junior Executives in and out of atmosphere
- Met with Junior Executives to breakdown their day
- Proactive action taken when immediate attention is required
Junior Executive - SilverFern Team - Chicago, IL
(2014-02 - 2014-02)
was at this positions for a month then promoted to the position above
- Learned how to properly loop a territory
- Completed tracking sheets and leave behinds for customers
- Set goals and expectations for the day and week
- Understood usage requirements
- Impulsed customers
- Presented bills
- Closed bills
- Made calls to Data Exchange
- Met with Lead Executives to go over daily breakdowns
Server - The Ritz-Carlton - Chicago, IL
(2013-04 - 2013-10)
Seasonal Position
- Greeted Customers
- Made accommodations for appropriate seating
- Answered phone calls and update reservations
- Maintained a clean environment for patrons to eat
- Created a positive work environment between both, coworkers and patrons
- Waited on tables
- Organize special events
Manager/Cook - 800 Degrees - Fort Wayne, IN
(2009-08 - 2011-10)
- Prepared and served food in a timely manner
- Provided exceptional customer service including greeting customers and resolving complaints regarding food or service
- Cleaned all seating stations, broke down each station and restocked supplies in preparation for the next business day
- Trained and achieved high proficiency in cooking in a high end wood fired pizza oven imported from Italy
- Assisted in recruitment of kitchen and serving staff
- Assigned daily staff duties and trained staff on aspects of their position
- Totaled receipts, balanced money drawers, and made bank deposits at the end of each shift
- Locked facility down at the end of the day
- Enforce all rules and regulations to prevent unsafe actions.
- Raise self-efficacy in employees capabilities
- Encourage enhancement of skills, passion, attitude, respect, and knowledge to officials and participants
- Maintain a positive work image in and outside of work
- Proactive action taken when immediate attention is required
Runner - Bandido's Mexican Resturant - Fort Wayne, IN
(2007-01 - 2009-04)
- Cleared and cleaned dining area tables
- Helped the kitchen staff expedite their orders
- Assisted in settling and breaking down tables, stocking food and non-food items, and serving food and beverages
- Created and ensured a safe place for all patrons
