Diamond Mckelvin

Detail-oriented and compassionate CCMA with experience in family medicine and patient coordination seeking an opportunity to utilize skills in phlebotomy, EKGs, injections, scheduling, and patient support while delivering exceptional care and administrative assistance.

Medical Assistant at Coupet Family Medicine (2026-02 – Present)

• Performed and documented patient vital signs, including blood pressure, pulse, temperature, and oxygen levels
• Conducted EKGs and assisted providers with diagnostic testing procedures
• Administered injections and performed blood draws following proper safety and infection control protocols
• Assisted physicians during patient examinations and procedures to support efficient patient care
• Prepared and cleaned examination rooms before and after patient visits
• Answered multi-line phones, directed calls, and assisted patients with scheduling appointments and general inquiries
• Verified patient insurance information and completed prior authorization requests for medications and procedures
• Assisted with patient intake, medical histories, and updating electronic medical records (EMR/EHR)
• Performed ear irrigation procedures under provider supervision
• Supported providers with patient cases by preparing equipment, documenting information, and ensuring smooth patient flow

Patient Care Coordinator at Washington Orthopedics Sprots Medicine (2023-04 – 2024-11)

• Handled high-volume incoming and outgoing calls to schedule, confirm, and coordinate patient appointments with multiple providers and specialties.
• Registered new and returning patients, verified insurance information, and accurately entered data into the electronic medical record (EMR) system.
• Prepared and generated patient invoices, processed payments, and explained insurance coverage and benefits in a clear, patient-friendly manner.
• Assisted patients with check-in and check-out procedures, ensuring a professional, efficient, and compassionate front desk experience.
• Collaborated closely with medical assistants, nurses, and physicians to ensure smooth patient flow and timely care.
• Maintained compliance with HIPAA and clinic confidentiality standards while managing sensitive patient information.
• Supported front office operations by organizing charts, scheduling follow-up visits, and addressing patient concerns with professionalism and empathy.

Truancy Prevention Specialist at Green Castle Elementary (2019-06 – 2023-03)

• Supported 4th and 5th grade students struggling with attendance by building trust, listening to their challenges, and helping them re-engage in school.
• Held one-on-one and small group discussions to understand students’ perspectives, promote positive behavior, and encourage consistent attendance.
• De-escalated emotional or aggressive situations using patience, empathy, and effective conflict resolution techniques.
• Collaborated with teachers, counselors, and parents to develop supportive strategies tailored to each child’s academic and emotional needs.
• Advocated for students’ well-being by connecting them with resources and maintaining open, judgment-free communication.
• Documented attendance patterns, behavioral observations, and interventions to support accurate case tracking and follow-up.
• Provided a safe and nurturing environment that promoted emotional regulation, respect, and personal growth.

Medical Assistant Certificate of Completion – Fortis College – Landover (2026-04)