Diamond Shakoor

Customer Service Rep

McCray’s Tavern, Atlanta, GA — Server

August 2024 - December 2024

• Provided hospitality to guests in a fast paced environment, ensuring excellent service and attention to detail.
• Enhanced teamwork skills by collaboration with coworkers to meet customer needs.
• Developed time management skills to balance multiple tasks effectively

Grana Italiano, Atlanta, GA — Host

August 2021- June 2023 

• Welcomed guests warmly, creating a positive first impression and ensuring excellent customer experiences in a high-volume restaurant.
• Managed reservations and walk-ins efficiently, balancing table assignments to optimize guest satisfaction and dining flow.
• Maintained a clean and organized front-of-house environment, reflecting the restaurant’s upscale standards.

A Promotions, Atlanta, GA — Marketing Specialist

July 2020 - July 2021

• Experience working with sales, product development, campaign planning, content creation and brand management

High School Diploma Achieved