Diana Powell

Highly experienced healthcare documentation and quality assurance professional with high degree of progressive experience across medical transcription, health information management, billing, operations, and leadership roles. These include positions in a medical office, DME, hospital registration, customer service and Microsoft. Proven expertise supporting artificial intelligence learning models through high-accuracy medical transcription and quality control.

Strong foundation in team leadership, operational management, and cross-functional collaboration within hospitals, home health, hospice, and outpatient settings. Supervisory and conflict resolution experience.

QUALITY DOCUMENTATION ATR-B QD ADMINISTRATOR - REMOTE at Microsoft (2023-08 – 2026-02)

Multinational technology company. Continued accurate medical transcription to train AI and satisfy medical provider clients in a large variety of medical specialties with 100% accuracy.

• Performed 99% to 100% accuracy quality control and validation of medical transcription data used to train artificial intelligence (AI) systems.
• Experience in working in multiple specialties including family practice, allergy, asthma, immunology, orthopedics, obstetrics, gynecology, pediatrics and emergency medicine.
• Ensured strict adherence of 100% to physician-specific formatting and contractual requirements for innovative artificial intelligence models.
• Achieved and maintained 99% to 100% accuracy across all assignments.
• Excelled in contracted turnaround times of 100% in a fast-paced, remote environment.
• Reviewed, audited, and corrected clinical documentation across multiple Electronic Health Record (EHR) systems, ensuring data integrity, HIPAA compliance, and usability for AI learning models with 100% accuracy.
• Applied 100% detailed quality assurance standards to identify errors, inconsistencies, and formatting deviations, contributing to improved AI model performance and documentation reliability.
• Recognized as a top producer of productivity, accuracy, and reliability by direct supervisor.

MEDICAL TRANSCRIPTIONIST / QUALITY CONTROL & TRAINING - REMOTE at Nuance Communications (2021-07 – 2023-08)

Multinational technology company. Taught medical transcription to new hires and the AI to transcribe with 100% accuracy.

• Ensured 100% accordance with HIPAA compliance and ensuring secure clinical documentation.
• Processed medical transcription data used to train artificial intelligence models for clinical automation.
• Promoted to Quality Control and Training in November 2021 based on exceptional accuracy, productivity, and adherence to quality standards of 98% to 100%.
• Consistently maintained 99% to 100% accuracy while meeting all contracted turnaround times in a high-volume, remote production environment.
• Documented across multiple Electronic Health Record (EHR) systems, reviewing, correcting, and standardizing documentation to support AI learning and clinical usability with 100% accuracy.

REPRESENTATIVE / PHYSICAL REFERRAL ADVISOR - REMOTE at Conifer Health Solutions (2018-01 – 2021-06)

Call Center Services. Improved patient access healthcare providers or learning provided by various hospitals across the US.

• Enhanced the integrity, accuracy, and confidentiality of health information across internal databases in compliance with healthcare data standards and privacy requirements achieving 98% accuracy.
• Achieved high-volume written and electronic communications with a strong focus on data accuracy, clarity, and proper documentation totaling 100% of expected.
• Improved continuity of care by locating appropriate physicians within the healthcare network, attaining timely referrals within 98% accuracy. Also registering patient for hospice care with VITAS.
• Achieved patient registration for hospital and network-sponsored programs and educational courses, improving access to care and patient engagement by 97%.
• Capitalized on collaboration with internal teams to resolve 99% data discrepancies, update records, and enhance the overall quality and reliability of patient information systems.

Some College (certificate program) in Medical Terminology, Emergency Medical Technician – Eastern New Mexico University, Roswell Campus (1994)

High School Diploma in General Education, Business Administration – Sayreville War Memorial High School (1976)