Customer Service Representative / Lead Dispatcher / Project Coordinator at Stripes/Sunoco/7-eleven (2006-01 – Present)
- Responsible for working incoming reported issues from Stripes convenient stores
- Extensive troubleshooting and probing to resolve issues
- Utilize several different company related programs and systems to research and report related issues.
- Assisted in escalating warranty related issues to resolution
- Responsible for Vendor management in different Regions
- 2007 received dispatcher of the year
- Bilingual
- Project Coordinator / ordering new Dispensers for Consignment Stores in different parts of the states and Canada
- Working with Excel/ SharePoint/ PowerPoint
- Using Maximo for work orders
- Creating work orders for Managers and Supervisors
- Assisted in carwash projects
- Assisted with Fire Alarm in Corporate building
- Assisted on approving Purchase Orders
Kitchen Cook Server at Mid America (2004-01 – 2005-12)
- Responsible for product preparation and presentation.
- Also provide training to new staff.
- Gain training under supervision of supervisor.
- Did various other duties related to server and duties
Customer Service Representative at First Data Corporation (2001-01 – 2003-12)
- Responsible for taking customer service calls in various products
- Answered customer queries, problem solving and providing detailed information on the product.
- Assisted in the training of new customer service representatives and associates
