Diego Morales

Shift Team Lead Supervisor at Baskin Robbins (2023-06 – 2025-07)

• Provided customer service by taking orders, preparing ice cream treats, and keeping a clean workspace.
• Supervised and trained team members while managing cash handling and register operations.
• Ensured food safety compliance and maintained a positive, efficient team environment.

Team Member at The Wash Tub Car Wash (2025-01 – 2025-05)

• Executed detailed vehicle preparation and finishing processes, demonstrating strong attention to detail and quality control in a fast-paced service environment.
• Optimized workflow efficiency by managing time effectively during high-volume periods, ensuring consistent turnaround times and customer satisfaction.
• Applied process-oriented thinking to maintain cleanliness standards across interiors and exteriors, reinforcing operational consistency and service reliability.
• Strengthened customer service and communication skills by contributing to a team-focused environment aimed at delivering measurable client satisfaction.
• Demonstrated accountability and work ethic by maintaining performance standards under pressure and meeting daily productivity expectations.

Bachelor of Arts in Economics – The University of Texas at Austin