Diego Oliva
LEADER TECHNICIAN
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About
TO OBTAIN A POSITION IN A LEADER COMPANY WHERE I CAN MAXIMIZE MY SKILSS, QUALITY ASSURANCE, PROGRAM DEVELOPMENT AND TRAINING EXPERIENCE.
Experience
JOB DESCRIPTION: Apple Products (Troubleshooting / Diagnose, dissemble, replacing parts, assembling devices) We utilize GSX Apple Tools and software to create Tickets/repairs (average tickets closed by day: 15/20). Following Guides from Apple we make sure that Metrics where up to Standards. Calls and Support was provided when need it to our customers.
SALES: I provide Guidance and suggest the best products to our customers utilizing the customers needs, by creating open and close questions. As a Proficient Technician was more easy to create a sale.
Hiring and Training Process I provided to new employees making sure they exceed customers expectations.
I create Monthly Bonuses and commissions to upgrade/ compete in Sales events to employees to reach Store goals. Increase Google and Apple reviews utilizing employees.
