Dileep Sivala

9 + years of IT experience and Certified Professional in Salesforce CRM platform as

Administrator/Developer.

9 + years of IT experience and Certified Professional in Salesforce CRM platform as

Administrator/Developer.

Experienced in achieving successful project completions, using SDLC Methodologies like Agile, Waterfall,

and Spiral through different phases: gathering the client requirements, analyzing, designing, implementing,

testing, deploying and maintaining the project with respect to client requirements.

 Professional in Creating, Developing and Customizing Salesforce CRM applications with the help of

Visualforce Pages/Components, APEX, Lightning Components, Controllers, Triggers, Classes, SOQL, SOSL,

DML Statements and Salesforce APIs through Developer Console, Eclipse with Force.com Plug-ins and

Lightning App Builder.

 Expertise in performing Salesforce Administrative Tasks: Organization Setup, User Management, Activity

Management, Collaboration, Analytics, Process Automation by Creating/Customizing objects/fields/tabs,

Users, Profiles, Permission Sets, Roles, Groups, Queues, Page Layouts, Record Types, Workflow/Validation rules, Approvals, and Process Builder.

 Excellent experience working across various SFDC on covering Sales Cloud, Service Cloud, Community cloud

& Marketing cloud configuration and customization and good understanding with Client/Server architecture

Call center, Chatter.

 Experienced in handling Salesforce data by Data Management, Data Modelling, Data Quality, Data

Integration and Data Security.

 Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, and Data

Migration and Integration tools like Apex Data Loader, Work Bench.

 In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead

Management, Order Management, Account Management, Case Management and Merging Management.

 Experienced in integration of Salesforce.com with external applications by using Web Services API,

Metadata API, SOAP, REST and IBM web sphere.

 Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework,

HTML5,CSS3, JavaScript, and XML.

 Designed, and implemented Quote to Cash solutions using Salesforce CPQ and APPTUS CPQ.

 Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other) With Change set, Click Deploy and good Proficiency in the deployments with

ANT Migration tool and COPADO.

 Involved in Custom Integration of Outbound Messages, Reports, Custom Objects and Tabs, Email Services,

Security Controls, AppExchange, Package & Custom Application, Sandbox data loading.

 Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

Salesforce.com Certified PD1.

 Salesforce.com Certified Administrator.