Dina Davis

A highly motivated and detail-oriented professional with over 20 years of comprehensive experience in medical office administration, customer service, and patient relations. Proven ability to manage multiple tasks, streamline office operations, and provide outstanding service in fast-paced environments. Expertise in insurance verification, appointment scheduling, billing, and handling sensitive patient information with discretion.

Flight Attendant at American Airlines (2014-05 – 2026-09) • Ensured passenger safety and comfort by conducting safety briefings and responding to in-flight emergencies.

• Delivered exceptional customer service while serving meals, snacks, and beverages, supporting a welcoming atmosphere.
• Aided with special passenger needs, including comfort items and entertainment, ensuring a positive travel experience.

Patient Service

Specialist at Carolinas Healthcare System (2009-08 – 2017-08) • Scheduled surgeries and patient appointments, ensuring smooth and timely patient flow.

• Compiled patient charts and managed medical records for treatment and billing accuracy.
• Verified insurance coverage and obtained necessary referrals for patient care.
• Posted copays and payments received, ensuring accurate financial records.
• Registered emergency room patients and assisted with urgent care coordination.
• Utilized Excel for daily reporting and tracking patient data.
• Investigated denied insurance claims and facilitated resolutions.

Benefit Verification

Specialist at The Lash Group (2009-10 – 2010-01) • Conducted benefit verification and obtained insurance authorization for patients undergoing medical treatments.

Benefit Verification

Specialist at Touchstone Therapy Clinic (2008-12 – 2009-01) • Responsible for verifying insurance coverage and ensuring proper authorization for therapy services.

Internal Medicine Practice

Manager at Baylor Health - Internal Medicine Associates (2008-01 – 2008-09) • Managed daily operations for a medical practice with five physicians and 14 staff members.

• Supervised medical records management, including x-ray and lab services.
• Addressed staff performance issues, providing coaching and counseling in line with company policies.
• Oversaw patient billing, charge posting, co-pay collections, and inventory purchasing.
• Ensured high-quality patient service and resolved complaints efficiently.

Practice

Manager at Novant Health (2003-04 – 2006-04) • Directed operations for a multi-physician practice, overseeing 14 team members and ensuring efficient service delivery.

• Managed medical records, lab results, and patient referrals, ensuring compliance with regulatory standards.
• Executed billing processes, including charge posting and co-pay collections.
• Led staff training and development programs, maintaining high levels of patient satisfaction.

Certificate in Office Technology – Valley Training Center

General Studies towards Business Administration – Concord College

Diploma – Mount View High School