Shaunda Clarke

Seasoned professional with 13 years of diverse experience, including current role as Flight Attendant at Endeavor Air, adept at ensuring passenger safety and providing exceptional in-flight service. Skilled in emergency procedures, customer service, and crew collaboration for efficient flight experiences. Seeking to continue delivering high-quality passenger care as a Flight Attendant.

Flight Attendant - Endeavor Air

(2022-01)

• Ensure passenger and crew safety through diligent adherence to emergency protocols and conducting comprehensive safety demonstrations.
• Offer guidance on eligibility, scheduling procedures, and service policies to passengers, enhancing their understanding and experience.
• Provide a welcoming atmosphere for passengers, assist with personal luggage, and deliver attentive in-flight service, including meal and beverage distribution.
• Maintain cabin cleanliness and organization, ensuring the readiness and proper functioning of safety equipment in compliance with regulatory standards.

Customer Representative Service - New York City Transit (Access-A-Ride) - New York

(2021-07 - 2022-05)

• Provided comprehensive support to customers through multiple channels, including phone, email, and direct interactions, ensuring accurate information dissemination on service eligibility and scheduling protocols.
• Facilitated trip planning, modifications, and cancellations, enhancing customer satisfaction by delivering timely and effective solutions.
• Resolved customer complaints and concerns with a focus on professionalism, contributing to improved customer service standards.

Child Care Worker - Child Care Worker - Brooklyn, New York

(2019-01 - 2021-01)

• Monitored children's play to assess and encourage positive interactions while addressing areas needing growth through effective behavior management techniques.
• Communicated daily with parents to discuss their children's activities, developmental progress, and any concerns, fostering a collaborative approach to childcare.
• Maintained detailed records of behavioral observations, dietary information, and medication dispensation to ensure a comprehensive overview of child well-being.

Cashier - Lighthouse Seafood Restaurant - New York, Maryland

(2018-01 - 2019-01)

• Upheld strict adherence to food safety and sanitation guidelines to ensure a healthy dining experience for customers.
• Implemented and monitored performance and service protocols to maintain a consistent, high-quality customer experience.
• Fostered an environment of customer satisfaction through diligent service and attention to dining experience details.

Manager - Evette Boutique - Brooklyn, New York

(2017-01 - 2018-01)

• Oversaw payroll, staff scheduling, and inventory management, ensuring operational efficiency and accuracy in financial audits.
• Led a diverse team, enhancing staff performance through effective recruitment, training, and fostering a collaborative work culture.
• Consistently achieved personal sales targets through active engagement and customer service excellence on the sales floor.

Immigration Officer - Guyana Police force - Georgetown, Guyana

(2011-01 - 2017-01)

• Evaluated travel documents and performed interviews to assess individuals' eligibility for entry, maintaining compliance with immigration policies.
• Authorized immigrant status, facilitated entry procedures, and executed detention and deportation orders when necessary.
• Coordinated with international authorities to verify the authorization for the removal of deportees, ensuring the integrity of travel documentation.

High School Diploma - Berbice High School (2010-01)