Dio H

Customer-focused specialist with experience delivering excellent support as a call representative and in client relations. Passionate about building strong relationships and driving customer satisfaction.

HR Call Representative at Inspire Brands (2022-07 – 2024-08)

• Responded to employee inquiries
• Resolved HR-related issues Provided policy and procedure info
• Documented employee interactions Collaborated with HR team Maintained confidentiality
• Managed high-volume calls
• Utilized HR software systems Escalated complex issues
• Provided excellent customer service Met or exceeded service metrics

Loan Trade Specialist at Artech L.L.C (2024-11 – 2025-01)

• Analyzed loan trades and portfolios
• Identified and mitigated risk
• Negotiated trade terms
• Utilized Agora, IQ Loan, and ClearPar to manage loan trades Managed trade documentation
• Ensured compliance with regulations
• Provided market insights and recommendations

Teacher Assistant at University of North Carolina at Pembroke (2018-08 – 2020-08)

• Supported teachers with lesson plans and classroom activities Assisted students with assignments and projects
• Maintained classroom organization and managed materials
• Helped with student assessments and record-keeping
• Communicated effectively with teachers and advisors Via email, zoom, or phone call.
• Conducted meetings and organized projects led by university students, promoting leadership and teamwork skills

Orientation Leader at University of North Carolina at Pembroke (2018-08 – 2020-08)

• Led small groups of new students through orientation programs Provided info on academic policies and campus resources Facilitated icebreaker activities and discussions
• Assisted with event planning and logistics
• Served as a university role model and representative Developed strong communication and interpersonal skills

Server at Field of Greens (2015-06 – 2018-06)

• Greeted and served guests in a fast-paced environment
• Managed tables, took orders, and handled payments, ensuring accurate handling of income and cash handling procedures
• Provided excellent customer service and resolved issues in a professional manner
• Maintained knowledge of menu items and made recommendations to increase sales and enhance customer experience
• Worked effectively as part of a team to ensure seamless service and supported shift leader roles, including:
• Assisting with opening and closing procedures
• Coordinating with other staff members to ensure efficient service Providing guidance and support to new staff members
• Stepping in to lead shifts and manage staff as needed

Bachelor's in Mass Communication, specializing in Spanish – University of North Carolina at Pembroke (2018-08 – 2024-08)