Diogenes Ortiz

To Whom It May Concern:

I am writing this cover letter to give you insight as to what I can contribute to your establishment and to highlight a few of my skill sets per my resume.

Working in different environments throughout the past few years has helped me build my skill set as well as adapt to various situations when dealing in customer service. From Leading a stock team at Dylan’s Candy Bar and Assisting the floor with sales to Running a busy pediatricians office. Through these experiences I’ve been able to:

• Run an efficient stock room with a strong team to make sure things run smoothly
• Ensure a steady flow of items were being stocked throughout the day
• Provide information of sales and inventory to General Manager Daily and Weekly
• Working with 80+ patients daily to ensure appointments are made and forms are completed
• Collecting Co-pays, balances and communicating with billing for patient’s insurances are up to date. 
• Multi-tasking Phone calls, Health forms, E-mails, Scanning Mail and Providing patients with best service possible 

As I made the transition to a healthcare receptionist I was able to adapt to the fast paced environment and build relationships with parents that came to the office. I’ve trained employees on how important it is to always be attentive and how to handle some of the more difficult situations. Whether it is in a high volume sales floor or a busy medical office. I am confident that my ability to adapt to any work place as you can see through my diverse work fields. I am passionate and dedicated to everything I do inside and outside the workplace.

I hope that with this short and brief cover letter, it has given you some insight as to how I can be a great fit at your establishment. Thank you very much for your time and I hope to hear from you as soon as possible! --AM WILLING TO START ASAP!

Respectfully

Diogenes Ortiz

EXPERIENCE: 

Sweeper Nelts, Inc. Stamford, CT (July 2022 to December 2022) Sweeper  Servicing Home Depot and BJ’s parking lots after hours

Complete routes in NYC, NJ, Long Island and Upstate NY • Drive pickup trucks, sweeper truck and landscaping truck • Report bulk found on Home Depot site to building services

Mount Sinai New York, NY (December 2021 - July 2022) Scheduling Coordinator 

• Schedule Patients Infusion Treatments through Cerner
• Answer Over +100 Phone calls daily
• Verify infusion treatments, letters and notes through Epic
• Send messages through Epic and Outlook to Doctors, Nurse Practitioners and their teams

 Tribeca Pediatrics Long Island City, NY (June 2017 - December 2021) Receptionist 

• Check patients in and out for appointments
• Collect Insurance, Copays or any balances from patients through Office Practicum
• Register new patients or update any information on patient’s profile using Office Practicum
• Restock inventory, Maintain a neat and well organized work environment

RC Russell New York, NY (May 2016 - October 2016) Laborer/Cable Runner

• Labeled and cables into IDF and NDF rooms
• Ran materials to designated teams or areas in site
• Cleared room from any debris or sheetrock
• Controlled Hoist when Needed

Dylan’s Candy Bar New York, NY (December 2015 - December 2016) Stock Lead 

• Supervised stock associates to ensure the retail floor remained stocked.
• Partnered with the management team to implement stockroom standards and procedures.
• Understood and executed productivity goals set forth by the management team.
• Helped with store floor sales responsibilities as needed.

CERTIFICATIONS: 

EDUCATION: Full Sail University, Winter Park, FL Bachelors of Applied Science in Fine Arts, August 2018

G.E.D - 2010