Dion Edwards

Dynamic and service-driven professional with over a decade of progressive experience in hospitality, retail operations, membership services, and restaurant management. Recognized for exceptional customer engagement, operational leadership, and the ability to thrive in high-volume environments. Brings 3+ years of supervisory experience with strengths in team development, conflict resolution, process improvement, and service excellence.

Adept at building relationships, coaching staff, and ensuring seamless daily operations while maintaining a strong commitment to professionalism and guest satisfaction.

Member Service Lead at Sam's Club (2020-08 – Present)

• Provide daily leadership and operational support to frontline associates to ensure service accuracy, efficiency, and compliance with company standards.
• Educate members on various membership levels, exclusive benefits, and renewal options to support growth.
• Resolve member concerns using problem-solving and deescalation techniques to maintain satisfaction.
• Oversee front-end logistics including cart availability, parking lot safety, and customer assistance.
• Maintain confidential accounting records with precision and accuracy.
• Support cross functional teams by identifying operational needs and contributing to company initiatives.

Server at The Marshes of Skidaway Island (2018-01 – 2020-05)

• Delivered polished, attentive service in an upscale dining environment.
• Built rapport with regular diners by offering personalized, high-quality service.
• Collaborated closely with kitchen staff to ensure timely and accurate food delivery.
• Maintained service areas and handled peak periods with poise and professionalism.

Breakfast Attendant at Best Western (2019-02 – 2019-08)

• Managed daily breakfast setup, presentation, and breakdown to ensure an exceptional guest experience.
• Maintained cleanliness, restocked items, and monitored inventory needs.
• Provided friendly guest service while upholding food safety and sanitation standards.

Loss Prevention Officer at Ross Dress for Less (2018-03 – 2018-07)

• Monitored store activity to identify theft risks, suspicious behavior, and safety issues.
• Implemented loss prevention strategies that reduced shrinkage and supported overall store safety.
• Operated CCTV equipment and collaborated with law enforcement when necessary.
• Trained staff on theft prevention practices and proper incident reporting.

BS: Criminal

Justice