Desktop Support Technician
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I am a task-oriented desktop support technician with a passion to help clients troubleshoot their devices.
Instacart December 2020 – January 2022
Grocery Shopper and Delivery Driver
● Accurately located and selected specific items to fulfill the customers’ needs in less than 45 minutes and recording progress in an application
● Communicated via cellular device to clients regarding requested orders, reassuring that their needs were fulfilled
● Properly organized and prepared items ensuring timely and safe delivery
● Communicated with end users over the phone and in-person
Doordash August 2020 – July 2021
● Expedited company stock in downtown Philadelphia on busy Saturday night shift, confirming orders while maintaining prominent level of customer service
● Utilized GPS system on cellular device to deliver to customers in a timely manner
● Followed traffic laws, maintaining a safe delivery of customer stock while operating own vehicle
WSFS Bank June 2020 – August 2020
● Provided friendly customer service via face-to-face, telephone, and email
● Handled and processed customers’ transactions in under 90 seconds
● Meticulously managed and monitored company’s records by accurately inputting customer’s data
DTLR Villa November 2019 - March 2020
● Inspected and organized work environment in order to quickly access equipment
● Satisfied customer needs by selling appropriate solutions while maintaining corporation standards
● Maintained inventory count to ensure accurate and updated information via smartphone app
H&M July 2019 – October 2019
● Promoted loyalty rewards program to clients encouraging them to virtually access company resources
● Arranged products according to popularity and marketing plan
● Operated company currency and completed customer sales
Gahanna Lions Camp Volunteer Soccer Coach
Technical Support Fundamentalists by Coursera June 2023
Per Scholas powered by TEKsystems May 2023
Bachelor of Science: Information Technology April 2022
Microsoft Office Specialist: Microsoft Office PowerPoint 2016 November 2021
Microsoft Office Specialist: Microsoft Office Excel 2016 April 2019
Microsoft Office Specialist: Microsoft Office Word 2016 November 2018
