Divine Khan

Forward-thinking Sales Representative with strong commitment to delivering exceptional customer experiences. Proactive in addressing guest needs and resolving issues swiftly, ensuring high levels of satisfaction. Assertive communicator with articulate skills, fostering positive relationships with guests and team members. Dedicated to pursuing excellence and standing out in providing top-tier service.

Guest Service Representative/ Driver - SEA ISLAND COMPANY - Sea Island, Georgia

(2025-11 - 2026-06)

• Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
• Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
• Greeted and welcomed guests upon arrival at the hotel and answered any questions they had regarding amenities.
• Made reservations for patrons, such as for dinner, spa treatments, and golf tee times and obtained tickets to special events.
• Performed office duties when needed.
• Transported guests and luggage.
• Assisted passengers in and out of the vehicle, and ensured passenger comfort.
• Safely operated vehicles and golf carts in line with traffic laws and operator safety guidelines.
• Maintained thorough knowledge of Sea Island's history, amenities, dining options, and local attractions to assist guests.
• Performed mandated inspections, fill out vehicle condition reports, list defects, and clean the vehicle both inside and out.

Customer Service Associate - CVS PHARMACY - St Simons Island, Georgia

(2025-03 - 2025-12)

• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
• Listened to customers' concerns and handled complaints and returns.
• Monitored customer satisfaction levels.
• Referred customers to superiors when necessary.
• Employed active listening techniques to understand customers' needs and provide appropriate solutions.

Customer Service Associate/ Cashier - FRIENDLY EXPRESS - Saint Simons Island, GA

(2025-01 - 2025-03)

• Smiled and greeted customers in a friendly manner as they entered the store.
• Provided a fast, friendly and enjoyable shopping experience whether they were a gas/fuel, retail sales, or a food service guest.
• Responded to customer requests in a timely and efficient manner.
• Engaged each customer genuinely and thanked them for their business.
• Operated a cash register adhering to all Company policies and standards.
• Maintained proper cash levels and followed all cash handling and shift change processes and procedures to ensure no cash shortages occur.
• Completed customer transactions including gas/fuel, retail sales, and food service items.
• Adhered to federal and state laws, and company policy.
• Ensured the proper execution of assigned foodservice programs and procedures.
• Assured fresh, quality food, hot coffee and beverages are available at all times.
• Followed uniform code, appearance, and dress code policies.

Programs Coordinator - EDDY HOPE FOUNDATION - Bamenda, North West Region - Cameroon

(2022-01 - 2024-11)

• Assisted in developing program strategies, timelines, and budgets.
• Oversaw program activities, ensuring they are executed effectively and efficiently.
• Managed program resources, including personnel, materials, and finances.
• Collaborated with various stakeholders, including staff, volunteers, and community members.
• Tracked program progress, collecting data and evaluating outcomes to ensure effectiveness.
• Prepared reports on program activities, achievements, and challenges.
• Ensured program activities adhere to relevant policies and regulations.
• Facilitated communication between different teams and stakeholders.
• Assisted with fundraising efforts, such as event planning and donor outreach.

Public Relations Officer - EDDISA GROUP INCORPORATED - Yaounde, Cameroon

(2019-06 - 2021-12)

• Developed and implemented PR strategies and campaigns to achieve organisational goals and enhance brand reputation.
• Built and maintained relationships with media outlets, journalists, and influencers to secure positive coverage and manage media inquiries.
• Wrote and distributed press releases, articles, social media content, and other materials to communicate key messages and engage with the public.
• Organised and coordinated events, such as press conferences, product launches, and promotional activities, to generate media interest and public awareness.
• Developed and implemented strategies to address and mitigate negative publicity or reputational crises.
• Monitored media coverage, analysed public opinion, and took proactive measures to protect and enhance the company's reputation.
• Served as a point of contact for media inquiries and provided information to stakeholders, including employees, customers, and investors.
• Worked closely with marketing, sales, and other departments to ensure consistent messaging and alignment of communication efforts.
• Managed the PR budget and ensured cost-effective execution of PR activities.
• Tracked and analysed the effectiveness of PR campaigns and initiatives to identify areas for improvement.

LEVEL 6 DIPLOMA IN BUSINESS MANAGEMENT (GRADUATE) - Business Management - Association of Business Executives (ABE) (2014-08)

LEVEL 5 DIPLOMA IN BUSINESS MANAGMENENT (HIGHER) - Financial Management - Association of Business Executives (ABE) (2012-12)