Divya Rachuri

To secure a challenging position as a Customer Service Representative where I can utilize my excellent communication, problem-solving, and conflict-resolution skills to enhance customer satisfaction and drive loyalty. Passionate about providing personalized support, addressing concerns with empathy, and ensuring timely resolution of customer issues. With a focus on efficiency and professionalism, I aim to contribute to the organization's growth by promoting positive customer interactions and maintaining high service standards.

Customer Service Representative - BiryaniZ Restaurant - California

Over 2 years of experience at BiryaniZ Restaurant in California, providing excellent service and contributing to customer satisfaction and operational success.

• Delivered outstanding customer service by promptly addressing inquiries, resolving concerns, and ensuring a high level of customer satisfaction.
• Investigated and resolved complex customer complaints by identifying root causes and implementing effective solutions.
• Accurately handled billing inquiries, including processing payments, issuing refunds, adjusting, and updating accounts efficiently.
• Conducted proactive follow-ups with customers post-resolution to confirm their satisfaction and build long-term relationships.
• Managed escalated customer issues with professionalism and empathy, ensuring timely resolutions while upholding a positive brand reputation.

10th - Sasi Institute of Technology

12th - Sri Chaitanya Institute

B.COM - Computers - Shanti Degree College

MBA - Banking And Finance - Annamalai Institute