Divya Valeti

Senior/Lead Scrum Master and Agile Delivery Leader with 13+ years of experience driving predictable delivery across complex technology, data, healthcare, and insurance initiatives. Experienced managing multiple concurrent software projects, coordinating cross-functional teams, and driving delivery from requirements discovery through development, QA, UAT, deployment, and production. Proven success leading Scrum and Kanban teams in Agile and scaled Agile environments, facilitating Agile ceremonies, managing delivery plans, dependencies, risks, impediments, and stakeholder communication across enterprise programs.

Experienced partnering with Product Owners, Product Managers, Engineering, Data, Architecture, QA, Security, and business stakeholders to establish realistic sprint and release commitments, improve delivery predictability, and remove cross-functional blockers. Strong background in healthcare EDI, data analytics, BI, data integration, platform modernization and enterprise technology delivery, complemented by SAFe, Scrum, kanban, Scrumban Lean-Agile, Jira and Confluence expertise.

Lead Scrum Master - Centene Healthcare - St. Louis, MO

(2020-11)

Career Progression: Promoted from Scrum Master → Senior Scrum Master → Lead Scrum Master within 3 years. Led multiple (3) multimillion-dollar Agile projects concurrently (25+ developers together) supporting healthcare claims, EDI transformation, platform modernization, Devsecops Transformation and payment integration using SAFe.

Provided Scrum

Master and Scaled Agile leadership for enterprise healthcare integration initiatives, coordinating Product Owners, architects, engineers, QA teams, and external vendors across complex cross-functional dependencies. Owned the Scaled Agile product lifecycle from discovery through feature definition and system integration, applying Lean Portfolio Delivery practices and delivering three major releases on schedule while improving time-to-market by 25%.

• Facilitated the full Agile ceremony suite at scrum team level including Sprint Planning, Daily scrum, Sprint Review, Sprint Retrospective and backlog refinement.
• Led PI Planning and Pre-PI Planning, ART syncs, feature reviews, Inspect & Adapt events, System demos, Design thinking and User story mapping to forecast capacity, align priorities, identify dependencies, and establish realistic delivery commitments in Jira Align.
• Developed capacity planning templates using historical delivery metrics and team velocity to forecast delivery potential and establish realistic release commitments.
• Promoted team self-organization and empowered teams to make implementation decisions while serving as a servant leader and effective facilitator.
• Owned and evolved Agile delivery metrics and executive reporting across Jira, tracking velocity, sprint predictability, throughput, cycle time, lead time, WIP, carryover, scope changes, business value, and release readiness; translated trends into actionable delivery, capacity, and quality decisions for engineering and business leadership.
• Reduced product delivery timelines by 25%, accelerated delivery velocity by 30%, shortened end-to-end delivery cycles by 20% and improved release predictability to 85% through proactive complex cross-functional dependency management, streamlined PI planning and cross-functional stakeholder alignment.
• Developed MS excel based templates for PI Planning, Release Planning and capacity planning.
• Coached Scrum & kanban teams to achieve quality using built in Quality practices like CI/CD, Test Driven Development (TDD), Test Automation, Behavioral driven development (BDD), Refactoring, Rapid Prototyping, Definition of Ready (DOR), Definition of done (DOD) and frequent end to end integration.
• Built high-performing Scrum and Kanban teams through servant leadership, mentoring, conflict resolution, transparency, Pair Programming and T-shaped skill development to increase team flexibility and reduce delivery constraints.
• Applied Lean Agile Flow principles, value stream mapping, and WIP limits to identify bottlenecks, improve flow, and optimize delivery across Kanban teams.
• Built executive-level dashboards and real-time information radiators in eazyBI, Jira and Confluence, providing senior stakeholders visibility into delivery status, risk, and dependencies.
• Identified and monitored risks using RAID/RIDAC practices, developing mitigation and contingency strategies to protect delivery commitments.
• Established defect-quality reporting across development, integration, QA, and production phases, tracking defect leakage, escape trends, containment effectiveness, and release-level quality signals to identify systemic delivery improvements.
• Monitored the code deployments across dev, test, UAT and prod environements, partnering with DevOps and release management teams to plan, resource, and schedule each promotion window.
• Partnered with QA to manage test case coverage and execution tracking, tying test cases back to user stories and acceptance criteria to strengthen requirements traceability across the delivery lifecycle.
• Lead the teams throgh Requirement Discovery and led the standards such as Business Requirements Document (BRD) & Technical design document (TDD) etc.
• Established common Agile practices including Agile Team Charters, change management processes, integration testing working agreements, Team working agreements and SAFe implementation.
• Coached peer Scrum Masters and Product Owners on Agile and SAFe practices and conducted quarterly Agile maturity assessments to identify coaching and improvement opportunities & Transformed teams through Forming, Storming, Norming and Performing stages.

Scrum Master - AIG - Houston, Texas

(2019-04 - 2020-03)

Led end-to-end delivery of AIG Retirement Services' customer-facing digital security portal, handling product discovery, requirements, sprint execution, UAT, deployment, and post-production support, which enabled secure customer access and met the launch schedule. Partnered with & Coached Product Owners, System Architects, UX designers, QA, and security stakeholders to define application roadmaps, prioritization and deliver customer authentication solutions.

• Coached and transformed 2 developing Agile teams from Kanban and Scrumban practices into a high-performing Scrum team by strengthening Agile maturity, self-organization, collaboration, and delivery discipline.
• Coached the teams in applying Agile values and principles throughout sprint execution, strengthening collaboration, transparency, adaptability, and customer-focused delivery.
• Facilitated Daily scrums, Sprint planning, sprint reviews, Sprint Retrospective and backlog refinements.
• Led release planning by analyzing historical performance, velocity, and team capacity to forecast delivery potential, establish realistic release scope, align cross-functional dependencies, and achieve 85% release forecast accuracy.
• Created Outstanding MS excel templates for PI Planning, Release Planning and capacity planning.
• Lead the teams by establishing Scrum@Scale practices to manage complex cross functional dependencies with geographically distributed teams.
• Led backlog decomposition and feature refinement, Prioritization & estimation sessions, translating complex business and security requirements into actionable user stories.
• Owned end-to-end project lifecycle management in partnership with the PMO, including project controls, status reporting, project charters, WBS, milestone tracking, resource/capacity planning, risk management, and cross-project dependency management.
• Coordinated the movement of code and releases across Development, Testing, UAT, and Production environments and ensured the code deployments are part of our Definition of done (DOD).
• Established defect-quality reporting across development, integration, QA, and production phases, tracking defect leakage, escape trends, containment effectiveness, and release-level quality signals to identify systemic delivery improvements.