Jessica Fritts

Agile Delivery Leader with 10+ years of experience in driving software development initiatives and leading cross-functional Agile teams. Deep expertise in Scrum, SAFe, and SDLC execution. Effectively enables teams and improves release management processes.

Adept at backlog refinement, PI planning, risk mitigation, and stakeholder communication. Known for strengthening Agile culture and coaching teams. Leverages tools like Jira, Confluence, MS Project, and Miro, to improve organization, quality, and delivery predictability.

Scrum Master II - Comerica

(2018-10 - 2026-03)

• Increased delivery predictability across 3 Agile teams by facilitating all Scrum ceremonies, reinforcing Agile best practices, and correcting antipatterns that impacted velocity and team health.
• Improved release quality and audit readiness by modernizing release management processes, strengthening compliance controls, and enhancing deployment documentation.
• Accelerated backlog throughput by partnering with product owners and stakeholders to maintain a well‑prioritized backlog aligned to business goals and technical dependencies.
• Reduced cross‑team blockers by proactively identifying impediments, coordinating with architecture, QA, and downstream teams, and escalating risks to maintain delivery timelines.
• Enhanced executive visibility by translating complex technical concepts into clear, concise reporting on delivery status, risks, and financials.
• Raised Agile maturity by coaching new Scrum Masters, leading Agile onboarding sessions, and facilitating a Scrum Master/Testers forum that improved release coordination and testing alignment.
• Supported major platform modernization by coordinating backend feature delivery, integration updates, and offshore development resources during the Liferay 7.0 and 7.4 upgrades.

Software Developer - OpTech

(2016-02 - 2018-10)

• Improved stability of WebSphere and Liferay platforms by supporting backend components, resolving defects, and ensuring seamless functionality across commercial banking systems.
• Enhanced deployment reliability by contributing to CI/CD pipelines, reducing manual deployment steps and improving release consistency.

Associate Software Developer - UST Global

(2014-05 - 2015-11)

• Increased issue‑resolution efficiency by developing and supporting an internal bug‑tracking system used to streamline defect identification and triage.

Bachelor's degree - Technology Management - Eastern Michigan University