Coffee Roaster/Cafe Ops - Three Keys Coffee - Houston, TX
(2024-12)
- Production roasting on a Giesen-W15, sample roasting on an Aillio Bullet.
- Studying/researching green coffee samples for profiling of new beans.
- Refining and optimizing roast profiles to adapt to changes in execution of existing profiles.
- Fulfilling wholesale, roasted coffee, orders to Walmart/Trader Joes/Whole Foods etc.
- Account management including meetings with clients to discuss and educate the approach to best serve customers.
- Training new hires.
- Developing, optimizing, and refining brew recipes for pour-overs, drip, and espresso.
- Provided the opportunity to roast/brew on behalf of multiple nationally-reputable coffee companies for the SCA Expo, Houston in 2025.
Supervisor - Capital One Cafe - Houston, TX
(2024-12 - 2025-08)
- Training and leading peers through coffee brewing techniques, cleaning/FIFO protocols and procedure, and equipment maintenance/calibration for optimal quality and safety deliverance.
- Educating teams of the significance of coffee profiling; ie. chemical composition, flavor notes, varietals, processing methods, and origin characteristics.
- Cultivating a hospitality first mentality; delivering top-tier service in the customers' best interests of memorable experiences and food/beverages.
- Consistent research/studying of cafe's equipment, seasonal offerings, and work flow to optimize our teams' ability to fulfill and exceed company expectations/values for our community.
- Pour-over activations to share knowledge of cafe-concept and seasonal offerings.
- Utilizing the activations among many other opportunities to enthusiastically engage with, and invite, the community to share in the passion of our craft/knowledge.
Barista - Starbucks - Houston, TX
(2024-02 - 2025-01)
- Trained and mentored baristas, ensuring consistent delivery of high-quality coffee beverages and exceptional customer service
- Provided expert knowledge on various coffee beans, brewing methods, and flavor profiles to educate customers
- Determinately disciplined in promoting and exemplifying proper cleaning/food storage practices.
- Achieved monthly sales targets by upselling specialty beverages and promoting add-ons such as pastries or merchandise items.
General Manager - Bongo Java - Nashville, TN
(2023-06 - 2024-07)
Hiring, training and onboarding teams of 15+ people for the opening of two Cafes. Overseeing general and managerial operations including:
- P&L Analysis
- Payroll
- Product Orders
- Scheduling
- GL-Coding
- PoS Troubleshooting (Square/Toast/Agylysis/)
- Organizing Catering Portfolio/Community Engagement
- Inventory/Labor/Waste Control
- Specialty and Traditional Coffee Creations
- Focus and Emphasis in Service and Hospitality
Food/Beverage Supervisor - Rolling Hills Casino and Resort - Corning, CA
(2022-06 - 2023-07)
Overseeing six food and beverage outlets; ie. ordering, inventory, training, hiring, marketing, budgeting, customer hospitality, pos expertise. Given the primary responsibility of managing, rebranding, and creating the culture, morale, and food & beverage menu for the cafe. Monthly head-count and revenue have been record breaking for the outlet since 07/2022.
- Regulating product waste and creating recipes to establish cost of goods and sustainable profit margins.
- Focus in creating training procedures for customer relations and product waste control.
- Expanding and implementing merchandising, vendor/distributor relations, and consistent product/hospitality/operational standards.
General Manager (GM) - Piñon Coffee House - Albuquerque, NM
(2021-09 - 2022-02)
- Daily responsibilities, such as: Cash Deposits, Executive Marketing Meetings, Scheduling, Accurate Product Orders, Procedural Improvement.
- Hiring and training individuals to meet and exceed company standards and values.
- Reliably demonstrating proper inventory counts, Profit & Loss statement analyses, and labor allocation.
- Personally exemplifying the standards set for customer service, quality product, and determined urgency.
Shift Lead/Trainer - Dutch Bros Coffee - Rio Rancho, NM
(2020-09 - 2021-10)
Assisting in the grand-opening and training of 2 locations, marking the beginning of the company's presence in New Mexico.
- Training peers to meet and exceed company standards in hospitality, drink preparation, and optimal service.
- Creating and maintaining a thriving work environment for peers.
- Fulfilling orders with urgency and consistency.
- Delivering elite customer service to maximize experience and retention.
- Mastering/training POS interface.
- Managing cash pulls and deposits.
- Training peers to meet and exceed company standards and values.
Manager - Domino's - Eagle Point, OR
(2019-09 - 2020-08)
Management Role for various stores in order to replenish and rejuvenate morale and sales through superb customer service, quality communication, and consistent maintenance of the company's expectations and standards.
Shift Lead/Trainer - Central Point - Central Point, OR
(2018-03 - 2020-05)
- Training baristas to meet and exceed company standards.
- Daily troubleshooting
- Extremely fast paced, production-based environment.
- Meeting timeframes with determination and haste.
- Authentic/Genuine customer service, engagement, and interpersonal multitasking.
