Dominique Gortowski

Full-Scope Healthcare Practice Administrator with an 8-year track record leading clinical, administrative, and financial operations for multi-specialty practices. High-level Subject Matter Expert in end-to-end Prior Authorizations and insurance appeals, maintaining an outstanding success rate in overturning claim denials and securing medical necessity coverage. Experienced in all facets of healthcare administration, including billing department oversight, staff supervision, EHR/EMR administration, vendor logistics, patient relations, and health record governance.

Practice Manager at Loop Medical Center (2021-01 – Present)

Specialty Pain Management & Vein Clinic

• Manage complete daily practice administration, aligning front-desk, billing, and clinical operations to ensure seamless patient flow and operational efficiency.
• Lead the prior authorization and appeals program; craft persuasive medical necessity arguments and coordinate directly with medical directors to consistently overturn denied claims.
• Provide direct supervisory oversight to the billing department and administrative staff, managing daily performance, training, and operational workflows.
• Oversee provider credentialing, maintain up-to-date documentation for facility privileges, and manage commercial insurance contracting files.
• Manage vendor relationships, medical supply inventories, facility equipment maintenance, and third-party operational contracts.
• Handle escalated patient inquiries, grievance procedures, and customer service initiatives to maintain high patient satisfaction ratings.

Healthcare Administrative Assistant at Loop Medical Center (2018-01 – 2021-12)

• Coordinated high-volume patient procedure scheduling, physician template adjustments, and front-desk reception operations.
• Conducted initial insurance verifications, eligibility checks, and patient intake documentation processing.
• Managed Electronic Health Records (EHR) across Athenahealth and NextGen, maintaining strict data accuracy, chart integrity, and full HIPAA compliance.
• Provided daily office support to clinical staff, handling patient correspondence, record requests, and rooming coordination.

Concierge Manager at Related Management (2017-01 – 2018-12)

• Directed facility operations, staff scheduling, vendor tracking systems, and high-touch administrative services.

Front Office Operations Specialist at Fairfield Inn & Suites / TownePlace Inn & Suites (2014-01 – 2017-12)

• Supervised front office operations across two properties, managing service delivery, staff scheduling, and operational goal execution.

Coursework in Operations & Administrative Management – College of DuPage (2010-01 – 2014-12)