Donkinna Hightower

Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting co-workers and customers utilizing best practices. Detail-oriented with strong organizational skills and ability to carry out tasks with minimal supervision.

Proven ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner. Extremely dedicated, organized, and team oriented. Transitioning from retail and seeking a full-time role in IT.

Over 20 years of experience in IT. Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program covering troubleshooting, customer service, networking, operating systems, system administration, and security with hands-on assessments. Personable and patient Information Technology Technician enthusiastic about helping others.

Capable educator in technological subjects—one-on-one, via lecture, or in technical writings. Expert knowledge in LINUX and open-source software.

Merchandiser, Unloader, Customer Service Rep, Shipping and Receiving - Wal-Mart

(1999-11 - 2007-01)

• Answer and respond to customer inquiries, requirements, and needs
• Provide excellent service to customers
• Receive and unload merchandise from trucks and ships
• Verify documents and reports in accordance with the unloaded merchandise
• Update sales reports periodically
• Execute housekeeping duties
• Perform and execute functions relating to merchandise preparation, staging, and outbound shipments
• Maintain a stockroom in a systematic and orderly manner
• Maintain and manage stockroom records, reports, and inventories
• Initiate and implement safety procedures and standards

Technician - Home PC Repair

(2007-03 - 2008-02)

• Troubleshoot, diagnose and repair hardware and software of Acer/Gateway/eMachine laptops, desktops, and netbooks
• Operating systems include Windows XP, Windows Vista, Windows 7, and Windows 8
• Diagnosed and repaired hardware/software with desktops, notebooks, and netbooks
• Loaded and unloaded programs, software, and drivers
• Performed hardware and software support and installations

SkyCap - Delta Airlines

(2008-02 - 2020-03)

Employed at the airport and provided the following services to airline passengers:

• Handles passengers pieces of luggage, strollers, and car seats
• Performs curbside check-in to assist all Delta Airlines passengers

Cable Technician - Prince Telecom (Spectrum)

(2021-09)

Responsible for providing customers with service through installation, troubleshooting, and upgrading cable TV systems. Prepared for installations by reviewing installation orders, gathering equipment, supplies, and tools, according to the work order and coordinating with schedules to fit customers' needs. Planned installations by evaluating location, laying out equipment, and establishing the wiring plan for the household or business.

Licensed Pest Control - Arrow Exterminators

(2022-05)

• Inspect various types of residential and commercial structures for the presence of various pests
• Apply control strategies that may include the application of pesticides for the control of various insects according to local state and federal law and requirements

Creekside High School