Donovan Carter
Customer Support Specialist
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About
Years of customer front facing representation and support. I always try to apply this basic rule while working at each company I have had the pleasure working for. Treat each position as if it were your own company this has served as a means to make the right decision during difficult situations. I know I will be a great asset to your company if given the opportunity.
Experience
Customer Support Specialist / Technical Service / Consultant
- Provided support to customers and multiple sales team members as a technical consultant in the following areas: pre-sales, post-sales, solution demonstrator, consultant, and trainer.
- Cultivate effective customer relationships and communicate full scope of solutions to meet customer goals and achieve objectives.
- Provided support to customers and internal team members.
Responsibilities include the creation of Affiliate sites, email accounts and support tickets.
- Develop knowledge of continuing education, structure, opportunities, trends and issues.
- Monitor current trends, including market conditions, customer needs and competitive activity.
- Conducts customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impacts.
- Income property support: carpet installation, tile installation, drywall installation, mudding taping and sanding, painting, plumbing, landscaping, etc.
Education
United States Navy Technical Schools
Intergraph Corporation Training
Océ North America Corporation Training
New Horizons Computer Learning Centers
Global Knowledge Training Center
MasTec Advanced Technology Corporation Training
