IT Support/Customer Service Specialist - Spectrum IT Support - Stockbridge, GA
(2025-11)
- Assisted customers and internal users with technical issues while delivering professional, patient customer service
- Troubleshot basic hardware, software, and connectivity problems and provided solutions
- Documented issues and resolutions using ticketing or tracking systems
- Maintained compliance with security, privacy, and company policies
Customer Service Representative - American Home Shield - Jonesboro, GA
(2024-04 - 2025-09)
- Works and develops strategies with customers daily to address concerns, troubleshoot problems and find solutions
- Collects information about customer trends by analyzing customer data such as complaints and feedback to identify reasons for dissatisfaction
- Develops various approaches to retain customers by implementing data led strategies to reduce customer cancellation of various contracts
- Provides exceptional customer service, manages daily emails and various tasks simultaneously, understands customer relationship management systems, and uses short message service programs
IT Support/ Retail Specialist - XFINITY Store by Comcast - Morrow, GA
(2019-08 - 2024-03)
- Delivered technical support and customer service in a fast-paced retail environment
- Troubleshot device, connectivity, and account-related issues for customers
- Communicated technical solutions clearly to non-technical users
- Documented issues and followed escalation and security procedures
Cashier/ Shift Manager - CVS Health - Jonesboro, GA
(2015-01 - 2017-05)
- Conducted daily store tasks to increase positive customer experiences
- Trained associates to be productive team members with knowledge of product and great customer service skills
- Analyzed sales data and assisted in composing the store budget
