Kyron Charles
IT Support/Customer Service Specialist
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About
Entry-level IT professional transitioning into the technology field with formal training through the Google IT Support Certificate program. Strong foundation in technical troubleshooting, system support, and user assistance. Brings reliability, adaptability, and a strong work ethic to an entry-level IT role.
Experience
IT Support/Customer Service Specialist - Spectrum IT Support - Stockbridge, GA
(2025-11)
- Assisted customers and internal users with technical issues while delivering professional, patient customer service
- Troubleshot basic hardware, software, and connectivity problems and provided solutions
- Documented issues and resolutions using ticketing or tracking systems
- Maintained compliance with security, privacy, and company policies
Customer Service Representative - American Home Shield - Jonesboro, GA
(2024-04 - 2025-09)
- Works and develops strategies with customers daily to address concerns, troubleshoot problems and find solutions
- Collects information about customer trends by analyzing customer data such as complaints and feedback to identify reasons for dissatisfaction
- Develops various approaches to retain customers by implementing data led strategies to reduce customer cancellation of various contracts
- Provides exceptional customer service, manages daily emails and various tasks simultaneously, understands customer relationship management systems, and uses short message service programs
IT Support/ Retail Specialist - XFINITY Store by Comcast - Morrow, GA
(2019-08 - 2024-03)
- Delivered technical support and customer service in a fast-paced retail environment
- Troubleshot device, connectivity, and account-related issues for customers
- Communicated technical solutions clearly to non-technical users
- Documented issues and followed escalation and security procedures
Cashier/ Shift Manager - CVS Health - Jonesboro, GA
(2015-01 - 2017-05)
- Conducted daily store tasks to increase positive customer experiences
- Trained associates to be productive team members with knowledge of product and great customer service skills
- Analyzed sales data and assisted in composing the store budget
Education
Associates - Journalism - Georgia State University (2018-04)
