Donsonya C. Patmon

Healthcare admissions and operations leader with 20+ years of progressive experience across centralized intake, admissions, social services, case management, and discharge planning. Currently pursuing a Master of Arts in Healthcare Management at Western Governors University, building upon extensive hands-on experience leading healthcare admissions operations and multidisciplinary initiatives. Currently oversee centralized admissions operations for four healthcare facilities, supporting approximately 50 admissions per building, while leading a team of eight admissions professionals.

Proven ability to develop admissions strategies, strengthen referral relationships, support census growth, improve intake processes, and align operational activities with organizational goals. Brings a comprehensive understanding of the healthcare continuum through leadership experience in admissions, healthcare operations, social services, discharge planning, patient advocacy, referral development, and interdisciplinary collaboration.

CENTRAL INTAKE - EMPIRE - Atlanta, GA

(2022-01)

• Oversee centralized admissions operations supporting four healthcare facilities, averaging approximately 50 admissions per building.
• Lead a team of 8 admissions professionals, providing coaching, performance oversight, accountability, and professional development.
• Develop and execute admissions strategies focused on census growth, referral development, admissions conversion, and operational efficiency.
• Manage the admissions process from referral through placement, ensuring timely communication and coordination among hospitals, referral sources, patients, families, and facility teams.
• Develop and maintain strategic relationships with hospitals, physicians, healthcare professionals, and community referral partners to expand referral opportunities.
• Monitor admissions activity, referral trends, conversion opportunities, and census performance to identify barriers and develop strategies for growth.
• Establish standardized workflows and performance expectations to improve intake efficiency and consistency across multiple facilities.
• Partner with facility leadership and interdisciplinary teams to align admissions strategies with operational, census, and organizational objectives.
• Train, mentor, and develop admissions staff while promoting accountability, professionalism, and exceptional customer service.
• Analyze admissions data and operational metrics to identify trends, address barriers, improve processes, and support informed business decisions.

SOCIAL SERVICES DIRECTOR - HARALSON NURSING - Bremen, GA

(2020-01 - 2022-12)

• Directed social services operations while supporting the psychosocial, emotional, and transition-of-care needs of residents and families.
• Led discharge planning and care transition activities for complex patient populations in collaboration with interdisciplinary teams.
• Developed individualized transition plans designed to support safe and effective discharges and continuity of care.
• Coordinated with healthcare providers, families, community agencies, and post-acute service providers to address barriers to successful transitions.
• Provided counseling, education, advocacy, and support to residents and families throughout the healthcare journey.
• Coordinated community resources and post-acute services to support continuity of care following discharge.
• Collaborated with nursing, therapy, medical, and administrative teams to address patient needs and discharge barriers.
• Maintained required documentation and supported compliance with applicable regulatory and organizational requirements.
• Served as a key liaison between residents, families, healthcare providers, community resources, and facility leadership.

ADMISSIONS DIRECTOR - PRUITTHEALTH - Atlanta, GA

(2019-01 - 2020-12)

• Managed admissions operations in partnership with facility leadership to support census growth, occupancy, and revenue objectives.
• Developed and strengthened referral relationships with hospitals, physicians, healthcare providers, and community partners.
• Identified opportunities to increase admissions volume and improve referral conversion.
• Led process improvements designed to reduce intake delays and enhance the overall admissions experience.
• Monitored admissions activity and performance metrics to identify trends, barriers, and opportunities for growth.
• Ensured admissions practices remained aligned with healthcare regulations, organizational policies, and quality standards.
• Collaborated with clinical and administrative leadership to facilitate appropriate and timely patient placements.

SOCIAL WORKER / DISCHARGE PLANNER - ANDERSON MILL NURSING & REHAB - Douglasville, GA

(2016-01 - 2019-12)

• Coordinated discharge planning and continuity of care for complex patient populations.
• Collaborated with interdisciplinary teams to develop individualized, patient-centered care plans and transition strategies.
• Provided counseling, education, advocacy, and support to patients and families throughout care transitions.
• Coordinated community resources and post-acute services to promote successful transitions of care.
• Worked closely with healthcare providers, families, and community agencies to identify and resolve barriers to discharge.
• Supported patients and families in navigating healthcare resources, services, and care transitions.

Master of Arts - Healthcare Management - Western Governors University (WGU)

Bachelor of Arts - Psychology