Practice Manager at North Atlanta Primary Care (2024-04 – Present)
- Spearhead operations across multiple clinic locations, ensuring consistent service delivery, high patient satisfaction, and optimal operational efficiency.
- Mentor and develop clinical and administrative staff, fostering leadership capabilities for senior positions.
- Analyze key performance metrics, including patient volume, scheduling efficiency, and revenue generation, to drive strategic operational improvements.
- Institute workflow and scheduling optimizations to enhance patient access and reduce overtime expenditures.
- Collaborate with providers and leadership to elevate the patient experience and achieve organizational objectives.
- Lead process improvement initiatives targeting patient flow, staff productivity, and the enhancement of care quality.
Office Coordinator at Preferred Vascular Group (2022-06 – 2024-04)
- Managed comprehensive patient intake processes, resulting in reduced wait times and elevated patient satisfaction.
- Maintained meticulous patient records and ensured strict adherence to all healthcare regulations.
- Partnered with clinical staff to refine workflows and bolster operational efficiency.
- Executed scheduling enhancements to minimize no-show rates and maximize clinic capacity.
Lead Medical Assistant at Undeniable Healthcare (2021-06 – 2022-06)
- Supervised and trained a team of medical assistants, thereby improving team productivity and workflow efficiency.
- Enhanced patient care protocols and ensured steadfast compliance with established clinical standards.
- Streamlined clinical documentation and workflows to minimize errors and boost overall efficiency.
Lead Medical Assistant at Wellstar Urgent Care (2020-06 – 2021-08)
- Directed patient flow and coordinated staff activities to reduce wait times and enhance patient satisfaction.
- Trained and supervised medical assistants, strengthening overall team performance.
- Facilitated the implementation of Electronic Health Record (EHR) enhancements and operational process improvements.
Registered Medical Assistant at Piedmont Urgent Care (2018-11 – 2020-06)
- Provided direct assistance to providers in patient care, contributing to improved patient outcomes and satisfaction.
- Maintained precise patient records and guaranteed adherence to all regulatory requirements.
Registered Medical Assistant at Wellstar Creekside Pediatrics (2017-08 – 2018-11)
- Supported the delivery of patient care, coordinating scheduling and records management functions.
- Educated patients on treatment plans and essential health maintenance practices.
