Donyale Solomon

• Answered customer calls and actively listened to identify and resolve their issues. 
• Responsible for troubleshooting problems and resolving a range of residential customer issues from device, billing and service concerns. 
• Implemented and generated continued excitement for new solutions and products that enhanced residential customer’s experience with the new and existing products. 
• Maintained title of Top 10 District Sales Representative for selling $1.5 million in service and equipment.
• Received numerous awards and acknowledgement.
• Surpassed revenue goals annually. 
• Took on the roll of Team Leader in absence of Manager and was responsible for overseeing 10-15 Customer Service Representatives.

Conduent, Hamilton, NJ 

Customer Call Center Associate/ Eligibility Specialist/ Mailroom Specialist/Front Desk Receptionist March 2019 –July 2022

• Greet and welcome clients and visitors and create a positive first impression of the company.
• Direct vendors to appropriate areas in a secure work environment. 
• Distribute incoming mail to secure staff departments. 
• Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming messages to correct department heads. 
• Maintain both physical and digital filing systems and was responsible for creating a more efficient filing process for open house applicants. 
• Maintain break room organization by restocking supplies daily, checking supply inventory weekly and re-ordering supplies as needed in a secured work environment. 
• Gathered information, research/resolved inquiries and logged customer calls. 
• Responded to telephone inquiries and requests from NJ FamilyCare applicants and recipients.
• Communicated appropriate options for resolution in a timely manner.
• Processed applications for the NJ FamilyCare program.
• Entered eligibility information into a web- based computer system and referenced other NJ-specific databases as appropriate.
• Contacted applicants via outbound calls and mail to verify data.
• Worked multi-task duties in a high-paced mailroom environment.

Salon Manager/Owner September 2009 – December 2018

• Employed exceptional professionals to maintain and uphold the salon industries competitive standards.
• Managed team of 6-15 salon employees/makeup artists.
• Mentored/Coached/Trained employees weekly, in all areas of client relations, selling techniques, salon hair care and product training.
• Effectively oversaw all administrative duties.
• Increased business by developing innovative marketing programs.
• Openly recognized and rewarded employees that met monthly sales and customer service related goals.
•  Sourced high quality and trending hair care products for salon.
• Managed employee payroll and subcontractor accounts.
• Coordinated all sales promotions and marketing campaigns.
• Ensured salon operated according to all safety and state regulatory guidelines. 

Office Manager/ Graphic Designer April 2001 – November 2018

• Hired creative talent for advertising department.
• Prepared work for employees/subcontractors by gathering information and materials from clients. 
• Illustrates concept by designing rough layout of art and copy regarding arrangement. 
• Responsible for employees maintaining their technical knowledge by setting up attendance design workshops; reviewing professional publications; participating in professional societies. 
• Prepares finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors. 
• Coordinated with outside agencies, art services, printers, etc to complete client’s projects.

Verizon/Bell Atlantic, Virginia Beach, VA

Customer Service Representative/ Team Lead September 1998 – June 2001

• Answered customer calls and actively listened to identify and resolve their issues. 
• Responsible for troubleshooting problems and resolving a range of residential customer issues from device, billing and service concerns. 
• Implemented and generated continued excitement for new solutions and products that enhanced residential customer’s experience with the new and existing products. 
• Maintained title of Top 10 District Sales Representative for selling $1.5 million in service and equipment.
• Received numerous awards and acknowledgement.
• Surpassed revenue goals annually. 
• Took on the roll of Team Leader in absence of Manager and was responsible for overseeing 10-15 Customer Service Representatives.

Paul Mitchell School of Cosmetology, Virginia Beach, VA – 2000-2001 (Advanced Training)

Christian Leaders Institute, Spring Lake, MI – 2018- 2019- Ordained Ministry (4.0 GPA)