Office Manager - Terminal Security Solutions - Long Beach, CA
(2025-09)
- Workflow Automation & Optimization: Streamlined guard credentialing by consolidating fragmented tracking sheets into a single automated master system using custom expiration formulas, reducing verification turnaround time by 70% while maintaining 100% compliance with strict maritime regulations (MTSA, TWIC, Port ID).
- Regulatory Auditing & Federal Compliance: Audited and successfully processed the entire union guard roster through E-Verify, identifying and correcting a critical onboarding gap to achieve 100% federal compliance and protect the organization from legal and financial risks.
- AI Tool Adoption & Billing Automation: Championed the adoption of AI-powered productivity tools within the billing and invoicing workflow to automate data capture, saving administrative hours and eliminating processing errors; facilitated site supervisor UKG training programs to accelerate the billing cycle.
- Recruitment Systems Redesign: Redesigned UKG recruiting email templates and interview guides, implementing a strategic pre-screening hurdle for high-security credentials that eliminated redundant interview rounds and increased the leadership team's offer-to-hire ratio.
- Asset & Records Management: Maintained pristine digital and physical filing systems for personnel records, company vehicles, and uniform assets, executing additional corporate project deliverables outside standard responsibilities.
Server / Service Operations Specialist - Din Tai Fung - Costa Mesa, CA
(2024-10 - 2025-08)
- High-Volume Operations: Delivered exceptional service in a high-volume enterprise dining environment, maintaining meticulous standard operating procedures and guest satisfaction.
- Team Collaboration & Efficiency: Partnered with front-of-house and kitchen operations leadership to optimize table turnover rates while maintaining strict compliance with health and safety standards.
Business Development Manager - USDM Life Sciences - Costa Mesa, CA
(2022-08 - 2024-08)
- Pipeline Generation & Market Analysis: Spearheaded the identification of new life sciences market opportunities, securing over $1M in new revenue opportunities per quarter through strategic lead generation and targeted marketing strategies.
- Client Acquisition & Account Re-engagement: Acquired 26 new enterprise logo accounts and re-engaged 50 dormant accounts, substantially expanding the company's active portfolio and revenue baseline.
- Strategic Execution & Relationship Management: Facilitated 63+ C-level customer meetings and authored 70 comprehensive Call Plans, achieving a 22% increase in client engagement and closing over $1M in direct sales in Q4 2023.
Executive Assistant / Operations Specialist - Lighthouse - Anaheim, CA
(2021-09 - 2022-08)
- Facility Compliance Leadership: Directed regulatory compliance across 7 healthcare facilities, securing 100% adherence to state guidelines and driving a 20% improvement in overall operational efficiency.
- State Certification Excellence: Managed logs for staff training and operational supplies, leading audit preparation for State certification assessments to achieve a 98% compliance success rate.
- Talent Onboarding & Executive Support: Streamlined executive operations and hiring processes by pre-screening over 30 candidate profiles, directly selecting and onboarding 6 key operational employees.
Operations Manager - Alter Behavioral Health - Irvine, CA
(2021-05 - 2021-09)
- Digital Systems Migration: Spearheaded the digital migration of complex administrative and patient records, designing secure cloud retrieval systems that significantly minimized administrative retrieval times for clinical teams.
- Operational Governance: Managed facility management, compliance governance, and logistical protocols, upholding a flawless regulatory compliance record and leading staff development initiatives.
Operations Manager - Oceanfront Recovery - Laguna Beach, CA
(2018-03 - 2020-09)
- Rapid Leadership Advancement: Accelerated career progression from Support Staff to Operations Manager based on exceptional leadership, team management, and workflow design capabilities.
- Facility & Resource Optimization: Optimized facility logistics, personnel scheduling, administrative procedures, and resource allocation to maintain operational excellence across multidisciplinary care teams.
Certified Nursing Assistant (CNA) - Newport Subacute - Costa Mesa, CA
(2017-04 - 2018-01)
- Patient Care & Documentation: Delivered direct, compassionate patient care and maintained accurate daily medical and chart documentation under strict HIPAA guidelines.
- Multidisciplinary Care Coordination: Collaborated with nursing leadership, physicians, and administrative staff to ensure seamless daily patient intake and care plan execution.
Sales Manager - Candle in the Wind - Riverside, CA
(2011-05 - 2015-01)
- Sales Leadership & Retail Operations: Oversee daily retail sales operations, customer service standards, inventory replenishment, and staff scheduling.
- Revenue Generation: Implemented active customer outreach strategies and targeted product merchandising, resulting in consistent monthly sales target achievements.
