Riaan van den Berg

Financial Operations and Business Systems Professional with 26+ years of experience helping organizations improve financial processes, optimize business systems, and deliver exceptional customer support. Experienced in Accounts Payable, Medical Billing, Application Support, Software Quality Assurance, SQL database support, and Business Process Improvement. Recognized for solving operational challenges by combining financial expertise with technical problem-solving and a customer-first approach.

Adept at collaborating with stakeholders across finance, technology, and operations to improve efficiency, resolve issues, and support business success.

Financial Operations & Application Support Specialist at Dotmed Solutions (2018-08 – Present)

Support financial operations and provide first-line application support for a medical practice management and billing platform, ensuring accurate financial processing while helping healthcare professionals maximize system performance.

• Managed the full Accounts Payable cycle to ensure accurate financial records, timely vendor payments, and effective financial controls.
• Prepare AP aging reports, journal entries, account reconciliations, and General Ledger transactions.
• Delivered first-line application support, helping users resolve issues quickly and maintain productive business operations.
• Troubleshoot software, billing, and workflow issues, identifying whether problems relate to user error, system configuration, or software defects.
• Train users on system functionality and best practices.
• Collaborate with developers and internal teams to investigate software defects and improve application functionality.
• Maintain accurate financial records while ensuring compliance with company policies and documentation standards.

Software Quality Assurance Analyst & Business Systems Support at EOH Human Capital Solutions (2012-06 – 2018-07)

Improved software quality and business processes by testing enterprise applications, supporting users, and collaborating with development teams to deliver reliable business solutions.

• Performed functional, integration, regression, load, sanity, and user acceptance testing (if applicable).
• Created functional specifications for software enhancements.
• Provided first-line application support for enterprise software.
• Delivered client demonstrations and user training.
• Performed SQL data analysis and database maintenance.
• Collaborated with developers to improve software quality.

Equity Plan Administrator at Compensation Technologies (2008-08 – 2012-05)

Supported the administration of employee share schemes through accurate transaction processing, reconciliation, and financial reporting.

• Administered employee share schemes for corporate clients.
• Processed stock exchange transactions.
• Performed financial reconciliations and reporting.
• Improved administrative processes and reporting accuracy.

Banking Operations & Client Services at Nedbank (2000-01 – 2008-07)

Progressed through increasingly responsible roles supporting banking operations, customer relationships, leadership, and branch performance.

• Led customer service and sales teams while driving branch performance.
• Supported personal and business banking customers.
• Managed foreign exchange and branch cash operations.
• Progressed into leadership roles through consistent performance.

SQL for Data Analytics and Business Intelligence – Udemy

Bachelor of Ministry – CFCI Bible College (2014)

Certificate in Pastel Xpress v11 – Damelin (2012)

BANKFAIS Certificate – Damelin (2006)

National Senior Certificate – Hoërskool Roodepoort (1999)