Business Office Manager at Heritage Woods of Bolingbrook (2020-01 – 2025-10)
Supportive / Assisted Living Senior Community. Managed all community financial operations, including accounts receivable, accounts payable, cash receipts, and disbursements in a regulated senior living environment.
- Oversaw resident billing and collections, ensuring accuracy, timeliness, and compliance with internal policies and Illinois supportive living regulations.
- Processed bi-weekly payroll, including review, verification, adjustments, and final submission for approval, ensuring compliance with wage and labor requirements.
- Provided HR and administrative support to the Executive Director, including interview coordination, new-hire processing, onboarding documentation, compliance tracking, and orientation.
- Maintained and updated resident and employee records, managing status changes, admissions, discharges, and employment updates with strict attention to confidentiality and compliance.
- Served as a primary point of contact for residents and families, addressing financial questions with professionalism, empathy, and discretion.
- Earned promotion from Accounts Receivable Specialist to Business Office Manager based on demonstrated accuracy, reliability, and expanded operational leadership.
- Strengthened billing accuracy and collection processes, reducing errors and improving visibility into resident account balances.
- Supported leadership in maintaining audit-ready records across resident billing, payroll, and HR documentation.
- Built trusted relationships with residents and families, contributing to a supportive, respectful community environment while resolving sensitive financial matters.
- Improved organization and documentation of resident and employee records, enhancing compliance and operational efficiency.
Accounts Receivable Specialist at Heritage Woods of Bolingbrook (2016-10 – 2019-12)
Managed end-to-end accounts receivable functions, including billing, account analysis, reconciliations, collections, payment posting, and payment plan administration.
- Prepared and reviewed monthly AR aging and delinquency reports, escalating issues, and recommending follow-up actions.
- Coordinated and prepared financial documentation for residents and families to support Medicaid and other government benefit applications.
- Acted as liaison with the Illinois Department of Healthcare and Family Services, following up with caseworkers to track application status and approvals.
- Collaborated with residents and families to establish payment plans during periods of financial hardship.
- Monitored resident income changes and allowable expenses to ensure accurate billing and benefit compliance.
- Successfully supported numerous residents through Medicaid application and approval processes, helping secure ongoing care and revenue continuity.
- Reduced outstanding balances by proactively managing collections, payment plans, and benefit coordination.
- Recognized for attention to detail, compassion, and professionalism—leading to expanded responsibilities and eventual promotion.
- Represented residents with the Department of Healthcare and Family Services for Medicaid applications and followed up with caseworkers.
Cashier, Finance Department at Elmhurst Memorial Hospital
Member Service Representative, Credit Union Department at Elmhurst Memorial Hospital
