Operations Manager at Every Market Media (2022-03 – Present)
- Resolved process inefficiencies through effective analysis and resolution of deficient areas.
- Reconciled bank accounts regularly to verify accuracy of transactions and balances.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Organized resources, supplies and teams to meet operational demand and core metrics.
- Conducted staff meetings to review work activities and drive continuous improvement.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
- Reviewed financial statements and activity reports to measure productivity or goal achievement.
- Set schedules, coordinated payroll and handled performance reviews.
- Implemented successful changes to drive improvements based on profit and loss monitoring.
Lab Coordinator at Veterinary Specialty Center (2021-04 – 2022-03)
- Assisted in development of new laboratory procedures or techniques to improve efficiency.
- Completed clinical laboratory tests on specimens and documented findings.
- Implemented safety protocols in handling of hazardous materials and disposal of biohazardous waste.
- Prepared samples for testing, including blood, urine, and tissue specimens.
- Operated and maintained lab equipment such as centrifuges, microscopes, and spectrometers.
- Prepared specimens for transport to external laboratory facilities for additional testing.
Emergency Care Coordinator and Supervisor at Veterinary Specialty Center (2016-06 – 2021-04)
- Dealt professionally with team members and clients to enhance relationships.
- Collaborated with healthcare providers and clinical staff to optimize patient care with the development of Patient Care Plans and financial estimates.
- Communicated financial estimates and Patient Care Plans with owners, discussed options for payment, and collected payment for care upon admit.
- Scanned and saved PDF and Word documents into electronic files and folders.
- Created schedules for the Emergency Care Coordinator team to ensure complete coverage throughout the week.
- Reviewed resumes, conducted interviews, and executed hiring and terminations for the Emergency Care Coordinator position.
- Used treatment sheets for inpatients to generate accurate invoices for care.
- Created and submitted bite reports for the county. Ensured that all procedures for bite reports were followed according to county protocols.
- Created a twice-daily census of all hospitalized patients as well as their status and plan for care.
- Communicated with owners of hospitalized patients daily with updates for care and finances.
- Occasional assisting with animal restraint and cleaning of kennels.
Client Service Representative at VCA Arboretum View Animal Hospital (2015-02 – 2016-06)
- Adapted communication style based on individual customer needs in order to build rapport quickly and efficiently.
- Handled money transactions and operated cash register.
- Organized appointments for routine visits and emergency situations.
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Supported new team members by providing guidance in company procedures, systems navigation, and best practices.
- Documented incoming calls, outgoing calls and special actions in detail in CRM software.
- Developed strong relationships with clients through genuine empathy and excellent communication skills.
- Provided support to team members by answering questions and assisting with difficult customer interactions.
- Maintained detailed records of calls, including customer contact information and call outcomes.
- Counted, verified and reconciled daily cash register sales.
- Stocked and managed prescription diet inventory.
- Followed hospital protocol for safety, such as locking of front doors at night and monitoring arrivals for contagious symptoms and/or illnesses.
