Doug Kingsley
Accomplished Professional in Project Management and Solution Delivery in Telecommunications
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About
Accomplished Professional in Project Management and Solution Delivery in Telecommunications. Adept at managing all phases of project life cycle, from needs assessment through implementation and test and turn-up. Broad experience in developing, negotiating, and administering vendor and internal contracts and Service Level Agreements for Network Delivery. Possess broad technical knowledge base. Perform well in dynamic and multi-faceted environment. Intelligent, analytical, and articulate.
Experience
Senior-Technology Security - AT&T - Cybersecurity Solutions
- Sole Security Implementation Manager for Threat Management Log Analysis (TMLA), and Primary Security Implementation Manager for Secure Email Gateway (SEG)
- 150% Productivity for 2018
Outsourcing Transition Management - AT&T - GBS Global Customer Service - Cisco Defective Memory Remediation Project
(2014-03 - 2015-04)
- Sole Delivery Project Manager for Shell Petroleum's 109 locations in 34 countries with 559 devices containing 1,764 impacted parts, which accounts for approximately 30% of the total parts on a project that employed a dozen PM's
- Coordinated all aspects of providing parts and skilled technical labor at each site to perform the remediation work, on the Customer's schedule
- Maintained an active Checklist on a public calendar for each scheduled event, to keep all parties notified of current status and to provide a single source of pertinent information
Technical Architect - AT&T - Purchased Telecom Services
(2008-02 - 2014-03)
- Project Manager of End-Customer Network Access Implementations in a Secure Environment
- Development of Process Documentation, Desk Top Procedures and Training for Customer Account Delivery Teams
- Responsible for Purchased Telecom Services - Cost Recovery, for over 100 individual IBM Accounts, with 1400+ Access Circuits on two carrier-diverse infrastructures, ranging from DS0 to 10G/OC192, totaling $7M annually
- Serve as an active overlay to the IBM account teams across all business enterprise segments in developing Network solutions for clients that have specific technical requirements
- Oversee vendor relations involving Network Performance and SLA's compared to contract deliverables for both Sprint and Level(3)
- Worked as part of a team to deliver multiple new infrastructures to the IBM Boulder site to meet Customer access requirements for diversity, including AT&T UVN, Century Link GeoMax, and Century Link SHNS infrastructures
Project Manager - IBM - Global Provisioning Services (BlueSky)
(2004-09 - 2008-02)
- Responsible for all aspects of project management associated with the implementation of assigned external customer-facing projects
- Analyze Issues and Solve Problems
- Responsible for relationship management with AT&Ts strategic customers during the project/program management life cycle and may provide consultative advice and support
Project Manager - IBM - Network Services Delivery
(2003-08 - 2004-09)
- Assumed responsibility of Cost Recovery for IBM - Boulder Campus and Power 9 Commercial accounts
- Worked as part of a team to develop a Consolidated Access solution for the IBM Boulder campus
- Maintained relationships with the Account Teams I supported in previous assignment, acting as SME for NS Delivery to the SMB Sector
Project Manager - IBM - North Central Circuit Provisioning
(2001-06 - 2003-08)
- Developed processes for the implementation of local-access to IBM Hazelwood
- Created a centralized repository for all Circuit Provisioning Process Documentation for the Service Delivery Center - West
- Conducted training for the Delivery Project Executive community
- Worked with the individual account teams, to deliver customer satisfaction
Project Manager - IBM - Central LAN/WAN Services
(2000-11 - 2001-06)
- Circuit Provisioning SME for Service Delivery Center - West
- Provided WAN Design, Pricing and Delivery for IBM – Small and Medium Business segment
- Completed several Tier 1 Project Management courses
Sales Representative - Secure Network Group - Lawrence, KS
(1999-11 - 2000-10)
- Called on prospective customers to evaluate IT Security needs
- Gathered customer requirements for input to Product Development
Sales Division - AT&T - AGNS
(1999-05 - 1999-10)
Marketing Professional - Advantis
(1997-04 - 1999-04)
- Implemented a tactical plan to exceed assigned individual quota of $2.4M. 118% attainment for 1998 (Kansas/Arkansas/Oklahoma/Missouri)
- Utilized Target Account Selling disciplines to prioritize resource allocation
- Established and maintained a pipeline to achieve sales targets
- Leveraged IBM solutions to grow the number of local coverage accounts by 25%
Sales Account Executive - AT&T - Cal-Neva Branch
(1993-01 - 1997-04)
- Top ranked Account Consultant in the Cal-Neva Branch, 1994 and 1995
- Gold Club – recognizing top 10% of sales force, 1994, 1995, 1996
- Data Network design, pricing, contract negotiation: Frame Relay, Internet access/hosting, private line
Infantry, T.O.W. Gunner, Expert Marksman - US Army
(1985-05 - 1989-04)
- Basic Training/AIT, Ft. Benning, GA
- Camp Casey, S. Korea, DMZ
- Ft. Stewart, GA
Education
Bachelor of Science - Economics - Pittsburg State University (1992)
