Aliyah McDaniel-Hall

An adept and experienced, multi-industry project management professional specializing in delivering quality client-focused solutions and support with highly developed leadership, analytical and interpersonal skills and demonstrated success in integration and operational improvement.

Project Coordinator at Smart Electric Power Alliance (2023-01 – Present)

Supports project management office operations and guides cross-functional teams in planning, resourcing, and execution of diverse initiatives.

• Supports project management office (PMO) operations by guiding cross-functional teams in the planning, resourcing, milestone tracking and execution of diverse initiatives
• Develops and documents SOP manuals, training guides and other instructional materials to improve workflows and drive operational efficiency across departments
• Maintains project data integrity and accuracy within dashboards and portfolios to ensure real-time project health and KPI visibility
• Bridges internal and external partners and stakeholders to align project goals, manage action items and facilitate streams of communication
• Organizes and manages virtual and in-person conferences and committee meetings through logistical coordination, external correspondence and internal resourcing, in addition to engagement tracking to support strategic organizational goals
• Provides administrative support and task management and tracking within the work management platform, including workspace organization and project board architecture and optimization
• Schedules and facilitates internal leadership and cross-organizational coordination meetings, extracting and assigning action items and summarizing and preparing materials for executive-level reports and presentations

Quality Assurance Coordinator at Telus International (2022-01 – 2023-12)

Evaluated procedures and processes, identified improvements, and developed compliance controls.

• Scheduled and performed regular evaluations of procedures, processes and documentation
• Analyzed, identified and recommended areas of improvement to enhance product efficiency
• Developed and implemented checklists, controls, guidelines and resources to meet compliance and control need
• Coordinated and scheduled feedback and reviews, stakeholder updates, meetings and events
• Collaborated with multiple cross-functional teams to optimize and implement workflows
• Planned and communicated process and status updates and other impactful changes
• Generated detailed reports, presentations, communications and documentation for cross-functional teams, project managers and stakeholders

Project Coordinator (Intern) at Back 2 Blacktop (2019-01 – 2023-12)

Scheduled and coordinated meetings, managed vendor communications, and maintained project documentation.

• Scheduled, coordinated and supported meetings and event facilitation on behalf of project owners
• Responsible for cross-communicating with vendors, contractors and sponsors and internal team members
• Researched, identified and invoiced cost-effective vendors for materials and supplies
• Gathered weekly detailed status updates from contributors and delivered summarized reports to project managers
• Updated and maintained records and databases, training materials, web content and other critical business documentation
• Provided ad hoc administrative and technical support to ensure timely milestone progression and project completion

IT Operations Analyst at Kimley Horn (2019-01 – 2021-12)

Supported IT infrastructure, software asset management, and provided technical support to engineering teams.

• Supported the functionality and asset management of engineer software, hardware and peripherals
• Completed problem analysis and process documentation and analyzed support tickets to resolve and identify concerns and trends
• Managed and performed operations for projects, deployments, maintenance, budgeting, planning, inventory and change management
• Served as direct consultant for role-based software recommendations and technical support
• Liaised with third-party vendors for managed software and equipment support and troubleshooting
• Collaborated with SME teams for firm-wide IT project planning and coordination
• Updated and maintained knowledge database content, training and relevant communications

Bachelor's Degree in Sociology – University of North Carolina (2014-05)