Doug Pool

Manage a portfolio of ten client organizations Execute, manage, and lead Office 365 migrations Troubleshoot and customize Office 365 applications including Teams, OneDrive and SharePoint

Managed Services Consultant - UpNet Solutions - Silver Spring, Maryland

(2012-01)

• Manage a portfolio of ten client organizations
• Execute, manage, and lead Office 365 migrations
• Troubleshoot and customize Office 365 applications including Teams, OneDrive and SharePoint
• Provide Office 365 support and administration (Account provisioning, user training, application installs)
• Experience with configuring AWS S3 storage
• Configured and deployed Microsoft Intune
• Provide ongoing monitoring for advanced threats via Cloud App Security
• Acronis Cloud backup support and administration
• Deploy new client work stations via Microsoft Azure Active Directory
• Responsible for all technical aspects and implementation of client IT infrastructure
• Migrate customers to Teams Voice
• Manager entry level staff
• Define network policies and procedures
• Responsible for server administration

Information Systems Director - Subsystems Technologies, Inc. - Crystal City, Virginia

(2003-12 - 2012-04)

Areas of responsibility include day-to-day staff management, corporate and client offsite systems monitoring to ensure sustained uptime as well monitor the helpdesk system, and ongoing project and opportunity development.

• Slashed IT communication expenses by 50% per year by integrating voice and data services into a unified VOIP bundle
• Migrated Corporate email system to a hosted environment thus eliminating $150k in hardware and software costs
• Architected and implemented a business continuity solution in a secured secondary location to ensure business stability related to a disaster
• Designed and built a new data center from ground up utilizing virtualization and state of the art environmental control systems
• Promote strong team building and employee development by providing on-the-job training for team members and provide mentoring to Tier 1 support team
• Designed and implemented a Corporate Citrix VPN solution
• Architected a LAN/WAN design from ground up that was implemented for the new Corporate office space
• Migrated 50 Corporate staff desktops/laptop and 25 production servers to the new office space successfully
• Built sturdy relationships with vendors such as DELL, IBM, and CDW and supervised multiple contracting agreements
• Migrated Microsoft Windows 2000 to 2003 successfully without downtime or disruption to business operations

IT Manager - Children's Defense Fund - Washington, DC

(1999-08 - 2003-12)

Managed the operations of a multi-platform network environment running Windows NT 4.0, Windows 2000, and Novell 5.1/4.0, which supported the head office plus 10 state offices.

• Provided final line of resolution for help desk technician
• Responsible for systems setup; daily backups & restores; connectivity issues; hardware/software troubleshooting; network virus inoculation; and file/print/terminal server and workstation performance and optimization, repair, and configuration, and user accounts management
• Oversaw Organization's database security environment including; capacity planning, backups and recovery, and user account management
• Upgraded and configured network equipment (servers, hubs. Switches, and routers) both at the head and site offices
• Provided support in resolving network problems directly or onsite; via web-based tools; or by phone
• Assisted management in developing IT strategic plans and departmental policies
• Lead Project Manager for a team of three involved in database modeling and restructuring of Children's Defense Fund's 500,000 member database from ground up; integrated the head office with 9 site offices' databases into one centralized database system available to the entire CDF staff via the web
• Designed and implemented a help desk system that enabled technicians to visually track project priorities

Help Desk Specialist, Network Administrator - Alliance Management Systems, Inc. - Washington, DC

(1996-01 - 1999-08)

• Technical (hardware and software) and onsite support specialist
• Trained staff on desktop applications
• Managed an equipment inventory database

Bachelor of Science - Accounting - Wheeling Jesuit University (1992)