Adjunct Faculty – School of Behavioral Sciences - LIBERTY UNIVERSITY - Lynchburg, VA
(2021-12)
- Provide graduate-level instruction within CACREP-accredited clinical mental health counseling programs, training future clinicians in evidence-based therapeutic practices, assessment, and longitudinal care.
- Direct course curricula for advanced modules, including assessments in counseling, foundations of counseling, family dynamics, crisis counseling, and trauma counseling.
- Provide synchronous and asynchronous sessions, engaging students in active learning and application of learning using higher-order thinking.
- Provide case consultation and education through case samples, incorporating student development activities.
- Ensure accommodations are provided in accordance with the Office of Disability Policies and approved accommodations.
- Promote engagement for student success and retention utilizing metrics for success, providing timely feedback for assignments, and mentoring the professional development of frontline students.
Clinical Director - THE COUNSELING AND EVALUATION SERVICES, LLC - Alpharetta, GA
(2022-04 - 2026-07)
- Direct high-quality, timely delivery of clinical services, including assessment, longitudinal care management, mental health evaluations, and documentation protocols.
- Mentor counselors in training and interns, providing direct field experiences and supervision to support professional development and credentialing requirements.
- Write treatment and diagnostic letters to collaborate with school counselors in the development of IEPs and 504 plans for clients being evaluated at the practice.
- Manage clinical caseloads and key performance metrics, establishing benchmarks that improve productivity, utilization, and adherence to quality standards and service level agreements.
- Provide clinical consultation, case audit feedback, and coaching to ensure strict compliance with HIPAA, regulatory mandates, and evidence-based diagnostic protocols.
- Coordinate operational readiness for high-acuity needs, collaborating with cross-functional stakeholders to refine clinical models and standard operating procedures.
- Manage complex student and patient cases escalated for timely support, proactively leading resolution for operational and clinical issues.
General Operations Manager Clinical Supervisor - COUNSELING INSTITUTE OF ATLANTA, INC - Norcross, GA
(2018-03 - 2022-04)
- Managed day-to-day operations, administrative compliance, and clinical growth strategies for a prominent multidisciplinary psychological services agency.
- Provided direct clinical supervision, mentoring for counselors in training and interns across direct field experiences, and quality assurance reviews, improving clinical quality performance and employee engagement.
- Supervised and led a multidisciplinary clinical team of fifteen-plus behavioral health professionals, overseeing professional growth, conducting regular one-on-one sessions, and delivering performance reviews.
- Oversaw crisis intervention protocols, safety planning, and interdisciplinary clinical evaluations utilizing objective diagnostic standards, Electronic Health Records, and telephony systems.
- Monitored team utilization, caseload distribution, and productivity metrics to meet internal operational efficiency targets.
Program Manager, Consultant - C ROBINSON ASSOCIATES, INC - Atlanta, GA
(2016-04 - 2019-05)
- Delivered high-level management consultation and monitored multi-systemic clinical and state agency compliance metrics across a geographically dispersed ten-county region.
- Conducted corporate and provider needs assessments, designing and implementing instructional training modules and standard operating procedures based on regional compliance standards.
- Collaborated with leadership to resolve complex case coordination challenges, driving operational readiness and risk mitigation.
Community Information & In-Home Services Coordinator - FULTON COUNTY GOVERNMENT - Atlanta, GA
(2011-10 - 2016-04)
- Managed the clinical coordination, risk screening, and programmatic oversight for a vulnerable community caseload exceeding 1,300 active clients.
- Managed the information and referral department for the county and its staff while supervising the delivery of services to community stakeholders.
- Developed standardized evaluative catalogs, standard operating procedures, and compliance auditing mechanisms for county-wide medical and mental health vendors.
- Monitored team utilization, caseload distribution, and productivity metrics to meet internal operational efficiency targets.
Clinical Supervisor - SANDY PINES CHILDREN'S HOSPITAL - Tequesta, FL ORR
(2009-08 - 2011-10)
- Supervised a dedicated clinical team delivering comprehensive diagnostic evaluations, mental status exams, and safety risk assessments within a secure framework.
- Architected evidence-based treatment tracks, longitudinal care designs, and acute behavioral programs.
- Wrote treatment and diagnostic letters to collaborate with school counselors in the development of IEPs and 504 plans for clients inpatient at secure facilities.
- Delivered high-level management consultation and monitored multi-systemic clinical and agency compliance metrics across a geographically dispersed patient care region.
- Oversaw crisis intervention protocols, safety planning, and interdisciplinary clinical evaluations utilizing objective diagnostic standards, Electronic Health Records, and telephony systems.
- Monitored team utilization, caseload distribution, and productivity metrics to meet internal operational efficiency targets.
- Coordinated operational readiness for high-acuity needs, collaborating with cross-functional stakeholders to refine clinical models and standard operating procedures.
- Manage complex student and patient cases escalated for timely support, proactively leading resolution for operational and clinical issues.
- Formally designated as an Expert Witness for the United States Office of Refugee Resettlement regarding placement, trauma, and systemic dynamics.
