Dr. Yvonne May

Highly accomplished, mission-driven Human Services Specialist and Program Director with a Ph.D. in Human Services and extensive leadership experience in military-affiliated environments. Demonstrates a strong commitment to academic and operational integrity, combined with over 5,200 documented community service hours managing large-scale operations for the American Red Cross at Fort Knox. Fully prepared to meet the worldwide deployment condition of employment, including operating under austere or harsh conditions on overseas U.S. military installations for extended cycles.

Expert in executing strategic command briefings, managing complex volunteer lifecycles via advanced databases, enforcing strict regulatory compliance (SOPs, HIPAA, CDC), and delivering crisis intervention networks.

Hospital Volunteer Services Coordinator at American Red Cross (2012-08 – 2015-05)

• Presented monthly volunteer metrics, data, and retention outcomes directly to the Hospital Commander and Colonels to align Red Cross services with base needs.
• Coordinated directly with caseworkers to ensure urgent Red Cross alert messages were processed, tracked, and closed efficiently; referred personnel to on-post financial assistance and emergency Red Cross-National services.
• Instructed and vetted candidates on background checks, Volunteer Connection platform usage, standard operating procedures (SOPs), HIPAA regulations, and strict hospital safety compliance.
• Selected, screened, and placed soldiers and family members into strategic hospital volunteer roles; conducted detailed compliance interviews enforcing CDC protocols and hospital procedures.
• Qualified advanced office volunteers to step into leadership roles, including Office Manager positions and intensive military in-processing frameworks.
• Managed and retained nearly 100 adult volunteers, earning a nomination for Volunteer of the Year (April 2014); appointed to the American Red Cross Advisory Board to represent hospital volunteers and report monthly hours. Completed advanced management training certificates in 'Supervising Volunteers' and attended the 2014 'Battlemind to Home' Symposium.

Medical Support Assistant Program Liaison at American Red Cross (2013-05 – 2015-05)

• Bridged critical daily communications between military nursing staff and volunteer trainees to optimize workflow, rotation efficiency, and clinical productivity.
• Provided immediate mediation and resolution to volunteers navigating scheduling friction, family transitions, or strict hospital staff constraints over 6-month cycles.
• Delivered program briefings to military spouses outlining stringent requirements and career development benefits; led dedicated interview panels to evaluate and select top-tier candidates.
• Secured primary records in the American Red Cross office, facilitating timely cross-functional reporting to the main branch and the Medical Support Assistant Committee.
• Guided military spouses through the pipeline, interviewing 12 candidates, selecting 10, and successfully graduating 5 into workforce-ready positions; drafted formal awards approved by the MEDDAC Command team for monthly ceremonies.

Extreme Summer Youth Program Director at American Red Cross (2013-04 – 2015-08)

• Directed and cultivated community partnerships with Fort Knox facilities to build structured youth volunteer pipelines, securing placement across 12 distinct military agencies, museums, and recreational centers.
• Evaluated youth candidates and parents through structured interviews to match foundational skills with facility operational needs and ensure even participant allocation.
• Monitored youth volunteers to ensure total compliance with director instructions, strict military dress codes, safety protocols, and behavioral etiquette.
• Spearheaded a massive media outreach campaign for the program across social media, print newspaper (The Fort Knox Gold Standard), and local radio platforms (94.3 The Wolf), and designed and executed a recognition framework using Microsoft Publisher to issue performance-backed letters of recommendation for college applications.

Remote Corporate & Instructional Platform Specialist at International Educational Services (2018 – 2023)

• Managed over 1,400 synchronous, virtual sessions using advanced digital engagement platforms and high-definition video software.
• Executed specialized communication frameworks under high-pressure, remote constraints, fostering rapid cross-cultural adaptability and strict program curriculum adherence.
• Maintained rigorous data-tracking files and empirical feedback loops to monitor user performance outcomes and optimize system delivery methods.

Doctor of Philosophy in Human Services in Social and Community Services – Capella University (2026)

Master of Science in Human Services in Social and Community Services – Capella University (2010)

Bachelor of Arts in Operations Management in Operations Management – Remington College (2003)