Drew Malone

Experienced vocational rehabilitation professional and patient care coordinator with more than 30 years of experience in vocational rehabilitation, disability management, medical case management, counseling, administrative support, and patient services. Skilled in vocational assessment, rehabilitation planning, medical coordination, job placement, patient communication, and case management. Experienced in providing professional testimony in Workers' Compensation proceedings and collaborating with medical, legal, and rehabilitation professionals.

Recognized for strong organizational, interpersonal, and communication skills and a compassionate, patient-centered approach.

Patient Care Coordinator - RE Wellness - Jackson, MS

(2025-12)

• Serve as the first point of contact for patients and visitors, providing a welcoming and professional experience.
• Manage patient check-in and check-out processes and respond to incoming phone calls and text messages.
• Direct patient communications and inquiries to the appropriate staff member while providing timely follow-up.
• Coordinate and maintain patient appointments, provider schedules, and the clinic calendar.
• Enter and maintain patient information in the CHARM electronic health record system.
• Submit laboratory orders as directed by clinical staff.
• Prepare and send medical record release forms and follow up to ensure requested records are received.
• Assist with patient communication and troubleshoot questions or concerns to support efficient clinic operations.
• Provide administrative and organizational support to the clinical team.

Vocational Rehabilitation Consultant - Brawner & Associates, Inc. - Madison, MS

(2011-02 - 2025-10)

• Provided comprehensive vocational evaluations, testing, counseling, rehabilitation planning, and job placement services for individuals with work-related disabilities.
• Assessed vocational capabilities, transferable skills, employment potential, and barriers to successful return to work.
• Coordinated with medical professionals, employers, attorneys, insurance representatives, and other involved parties to facilitate appropriate rehabilitation services.
• Provided professional vocational testimony during Workers' Compensation hearings.
• Prepared detailed vocational reports, evaluations, and recommendations based on clinical and vocational findings.

Administrative Assistant - Fleet Morris Petroleum - Madison, MS

(2009-04 - 2011-03)

• Managed billing and collection activities for commercial accounts.
• Maintained accurate account records and provided administrative support to the organization.
• Communicated with customers regarding account balances, invoices, and payment issues.

Vocational Rehabilitation Consultant - Gisclair & Associates, Inc. - Ridgeland, MS

(1996-01 - 1997-12)

• Provided comprehensive vocational evaluations, testing, counseling, and job placement services for individuals with disabilities.
• Assisted clients in identifying appropriate employment goals and developing return-to-work strategies.

Vocational Rehabilitation Supervisor & Unit Manager - CorVel - Ridgeland, MS

(1993-01 - 1995-12)

• Managed medical coordination and vocational rehabilitation services provided throughout Mississippi.
• Supervised rehabilitation activities and coordinated services to support effective case management and return-to-work outcomes.
• Worked with medical and vocational professionals to facilitate appropriate services for injured workers.

Vocational Consultant / Medical Case Manager - Genex Services - Jackson, MS

(1991-09 - 1993-12)

• Provided medical case management and comprehensive vocational rehabilitation services for individuals with work-related disabilities.
• Conducted vocational evaluations, testing, counseling, and job placement services.
• Coordinated medical and vocational services to support successful rehabilitation and return-to-work outcomes.

Psychometric Technician / Office Assistant - Randall Thomas, Ph.D. - Jackson, MS

(1989-01 - 1990-12)

• Administered psychological and vocational testing.
• Conducted intake interviews and assisted with client information gathering.
• Provided administrative and office support.

Master of Community Counseling - Community Counseling - Mississippi College (1990-08)

Bachelor of Science - Social and Rehabilitative Services - University of Southern Mississippi (1987-12)