Duane Chapman

Automotive operations and dealership-support leader with 15+ years of experience across multi-location dealer services, vehicle remarketing, reconditioning, salvage support, customer relationships, and workflow technology. Leads operations across six dealership locations, supervises four managers and eleven associates, resolves escalations, conducts operational audits, and supports dealership leaders with practical process improvements. Founder and product manager of two dealer-facing workflow platforms, with hands-on experience gathering user needs, testing features, demonstrating solutions, onboarding users, providing training, and incorporating field feedback.

Zone Manager - Integro - Macon, GA

(2022-10)

• Lead daily operations across six dealership locations while supervising four managers and eleven associates and serving as a primary operational contact for dealership leadership.
• Build working relationships with service managers, used-vehicle managers, and other dealership stakeholders through consistent communication, responsive follow-through, and practical problem solving.
• Conduct dealership visits and operational audits to identify workflow gaps, quality concerns, and opportunities to improve consistency, accountability, and vehicle readiness.
• Manage customer and stakeholder escalations, coordinate corrective actions across departments, and track issues through resolution.
• Support scheduling, staffing, employee onboarding, training, coaching, performance monitoring, and adoption of operating standards across multiple locations.
• Enter and track repair orders, purchase orders, and operational records using dealership systems, including IRECON and key-tracking tools.

Founder | Product Manager - Detail To Sold & Social To Sold

Dealer-Facing Software Ventures | Concurrent Entrepreneurial Experience

• Designed and continue developing dealer-facing workflow platforms addressing vehicle tracking, damage documentation, quality assurance, customer follow-up, referrals, and cross-department accountability.
• Gathered feedback from dealership managers, technicians, sales professionals, and end users to identify workflow problems and define practical software requirements.
• Prioritized features, collaborated with software developers, supported functional testing and user acceptance, and validated workflows before pilot use.
• Delivered product demonstrations, user onboarding, training documentation, and post-implementation support while using customer feedback to guide improvements.
• Translated operational issues into product enhancements intended to improve communication among detail, service, sales, and used-vehicle teams.

Automotive Appearance Technician - Finish First - Macon, GA

(2020-11 - 2022-10)

• Reconditioned dealership inventory to retail presentation standards while coordinating priorities with dealership personnel.
• Supported efficient inventory flow, quality control, and on-time vehicle readiness in a production-focused environment.

Remarketing Specialist - Insurance Auto Auctions (IAA) - Georgia

(2015 - 2020)

• Supported the vehicle lifecycle from inventory intake through remarketing by coordinating with insurance companies, buyers, transportation providers, dealerships, and internal operations teams.
• Managed vehicle inventory, documentation, condition records, customer inquiries, and operational issue resolution in a high-volume auction environment.
• Used Salesforce CRM to document customer activity, maintain accurate records, and support communication across multiple stakeholders.

Internet Sales Consultant - Walsh Honda - Macon, GA

(2013-09 - 2014-03)

• Managed internet leads, CRM follow-up, appointment scheduling, and customer communication throughout the dealership sales process.
• Earned Internet Salesperson of the Year recognition for customer engagement and sales performance.

Senior Salvage Specialist - GEICO - Macon, GA

(2011-04 - 2013-09)

• Reviewed salvage documentation for accuracy and compliance while coordinating with vendors and internal departments.
• Maintained operational records and supported timely vehicle-claim processing and issue resolution.

Associate of Science - Business Administration - Middle Georgia College