Dulce Estala

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Server at The Burrow (2026-04 – Present)

• Elevated guest satisfaction through a warm and inviting welcome.
• Achieved increased revenue by implementing effective upselling practices and in-depth menu expertise.
• Streamlined order processing and billing through proficient use of POS system and management of complimentary offerings.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server at Red Rooster (2024-10 – 2025-08)

• Delivered exceptional customer service by promptly addressing guest inquiries and needs.
• Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
• Maintained cleanliness and organization of dining area, enhancing overall guest experience.
• Assisted in training new team members on menu offerings and service protocols.
• Served food and beverages promptly with focused attention to customer needs.

No Degree – Lely High School