Tona Fox

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs.

Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Dynamic professional with extensive experience in customer service and staff training at Victoria's Secret & PINK.

Proven ability to enhance sales through effective team leadership and strategic scheduling. Skilled in cash handling and resolving customer inquiries, consistently improving satisfaction ratings and operational efficiency

Manager's Assistant - Victoria's Secret & PINK - Scottsdale, AZ

(2024-06)

• Organized staff schedules, optimizing workforce efficiency during peak hours.
• Trained new employees on policies, procedures, and customer engagement techniques.
• Implemented visual merchandising standards to align with brand guidelines and boost sales.
• Resolved customer inquiries promptly, enhancing overall shopping experience and satisfaction.
• Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
• Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Assisted coworkers and staff members with special tasks on daily basis.

Server - Raysnewyorkpizza - Scottsdale, AZ

(2021-10)

• Provided exceptional customer service by promptly addressing guest inquiries and requests.
• Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
• Supported team members during busy shifts, ensuring efficient workflow and timely service delivery.
• Learned menu items thoroughly to recommend suitable options based on customer preferences.
• Collaborated with kitchen staff to ensure accurate order fulfillment and minimize wait times.

Barista Shift Supervisor - Dunkin' Donuts - Scottsdale

(2022-04 - 2025-04)

• Processed payments accurately using point-of-sale systems while handling cash transactions responsibly.
• Participated in training sessions to improve knowledge of food safety protocols and service standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Supervised daily operations, ensuring compliance with food safety standards.
• Trained new baristas on beverage preparation and customer service techniques.
• Managed inventory levels, facilitating timely restocking of supplies and ingredients.
• Implemented efficient workflow processes to enhance service speed during peak hours.
• Resolved customer complaints promptly, improving overall satisfaction ratings.
• Coordinated team schedules to optimize coverage and maintain operational efficiency.
• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Controlled food costs and managed inventory.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

High School Diploma - New Utrecht (2023-05)