Collections Agent at Finbe USA (2024-11 – Present)
- Managed inbound calls to assist clients with account inquiries.
- Negotiated payment plans with customers to resolve outstanding balances.
- Updated account information in company database accurately and promptly.
- Educated clients on financial policies and payment options available.
- Collaborated with team members to streamline collections processes effectively.
- Documented interactions and follow-ups in compliance with regulations.
- Resolved disputes by communicating effectively with customers and supervisors.
- Trained new staff on best practices for collections procedures and customer service skills.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Customer Service | Technical Support Specialist at Different Companies (2019-01 – 2023-01)
- Provided customer service in English, Spanish, and French via phone, email, and chat.
- Resolved customer inquiries and complaints promptly and efficiently.
- Upsold products and services to customers.
Customer Service Representative at Samsung Compensation - Newtech S.R.L (2016-01 – 2018-01)
- Handled calls from Samsung customers with complaints about exploding top load washers.
- Provided customers with information about the recall and their options, also scheduled repairs or replacements.
- Samsung Recall
Dispatch Team Lead at Alorica (2011-01 – 2016-01)
In this place, I worked in different departments.
- Tech support: Troubleshooted and resolved customer technical issues.
- Provided customers with clear and concise instructions on how to use products and services.
- Dispatch dept: Dispatched technicians to customer sites based on priority and urgency.
- Worked with other departments to ensure the smooth operation of the dispatch process.
- Q&A Analyst: Developed and maintained Q&A knowledge bases.
- Collaborated with other Q&A analysts to develop and implement best practices.
- Dispatch Team Lead Samsung Canada
Customer Service Representative at Stream Global Services (2009-01 – 2011-01)
In this place, I worked in different departments.
- Billing: Processed and invoiced customer payments.
- Assisted customers with billing inquiries and complaints.
- E-Commerce: Generated and qualified leads through outbound calling and networking.
- Presented SiriusXM products and services to potential customers and answered their questions.
- Upgraded existing customers.
- Closed deals and negotiated contracts.
- Retention: Contacted SiriusXM subscribers who were at risk of canceling their subscriptions and offered them incentives to stay.
- Resolved customer issues and complaints.
- Sirius XM
