Michaelsen Alexandre

IT Support Specialist with experience supporting secure government systems and resolving technical issues in fast-paced environments. Skilled in troubleshooting hardware/software, maintaining network connectivity, and assisting with system upgrades. Strong understanding of data protection, security protocols, and end-user support. Proven ability to reduce downtime and improve user productivity.

Computer Technician at USCIS (U.S. Citizenship and Immigration Services) (2022-07 – Present)

• Lead complex installations of system software's that contain sensitive customer information.
• Tasked with daily privacy and data protection exercises to ensure our SLA's our met.
• Support continues upgrades on company applications.
• Provide customer support with the repair of technological equipment.
• Assist in complex troubleshooting exercises.

Operational Manager at First Residential Service (2021-01 – 2022-07)

• Spearheaded the analysis of security threats and breaches, ensuring data maintenance is met.
• Created comprehensive and complex security reports that are utilized by higher management on a weekly basis.
• Assigned oversight of security inspections on a regular basis ensuring data has not been breached.
• Tasked with governance of critical applications to the business.
• Aided in analytical projects where the main objective was to improve internal processes and controls that help add value to the business.
• Supported and aided in development and management of security policies and procedures to ensure they remain aligned with business objectives.

Security Officer at W Hotel, Downtown Miami, FL (2020-08 – Present)

• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Provide excellent customer service.

KNR Security Supervisor at Wall Miami (2018-11 – 2020-08)

• Follow established security protocols.
• Utilize extreme mental alertness to ensure security protocols were met.
• Daily premise patrol shifts, to ensure security was never compromised.

Front-End Cashier/Stocker Supervisor at Whole Foods Market (2016-01 – 2018-11)

• Provided every customer immediate and undivided attention.
• Assisted in controlling customer flow and backed up lines.
• Followed all cash handling procedures.
• Maintained a high customer services with clients.

Computer Network Technician in Computer Network Technology – Florida Career College

Associate of Arts in Electronic Technology Engineering – Miami Dade College