Duyên Trúc

Professional, friendly, and detail-oriented Front Desk Coordinator with over two years of experience in a busy dental office. Experienced in patient scheduling, insurance verification, treatment coordination, electronic health records, payment processing, and providing exceptional patient service. Recognized for strong communication, organization, and the ability to create a welcoming experience for every patient.

Front Desk Coordinator / Dental Assistant - Nice Smiles Dental Group

(2023-01)

• Welcome and check in patients while delivering exceptional customer service.
• Schedule appointments, recalls, and manage provider calendars.
• Verify PPO/HMO insurance eligibility and explain patient benefits.
• Process payments and maintain accurate patient records.
• Answer multi-line phone calls and coordinate patient communication.
• Maintain HIPAA compliance and support the clinical team when needed.

Server - Oc & Lau Restaurant

(2022-01 - 2023-12)

• Provided outstanding customer service, handled payments, and resolved customer concerns in a high-volume environment.

Expo / Drink Maker / Food Runner - The Vox Kitchen

(2020-01 - 2022-12)

• Coordinated food service, prepared beverages, and supported efficient team operations.

Licensed Vocational Nursing (LVN) Program - Nursing - Stanbridge University