Josephina Butler

Skilled professional with experience in multitasking and customer service. Associate degree in paralegal studies with expertise in computer applications, POS systems, and schedule making. Proficient in Microsoft applications (Teams, Outlook) and Google applications (Drive, Docs). Certified in medication passing safety with experience administering controlled substances and insulin. Additional skills include social media management and marketing.

Front Desk Receptionist - H&R Block - Syracuse, NY

(2025-01 - 2026-04)

Seasonal position. My everyday tasks included:

• Greeting customer as they arrived
• Scheduling client appointments and managing call backs
• Maintaining and preserving sensitive client paperwork
• Completing card and cash transactions
• Keeping front area tidy and free of clutter
• Handling client calls

Youth Care Specialist - William George Agency - Freeville, NY

(2024-01 - 2025-01)

My everyday tasks included

• Maintaining direct supervision of troubled youth and ensuring their safety
• Administration of nightly medication and maintaining medical records
• Driving youth to and from vocation, school, and other activities
• Conflict resolution between youth while teaching them ways to communicate healthily
• Ensuring all rules and policies are being followed by youth

Sales Call Center Agent - Spectrum - Syracuse, NY

(2022-06 - 2023-12)

My everyday tasks included

• Keeping customer information secure and protected
• Multitasking while maneuvering through 2-3 computer screens
• Learning various different computer systems and billers
• Pitching company products and conducting sales over the phone
• De-escalating upset customer by quickly but thoroughly review the situation and proceeding accordingly
• Building rapport and trust with my team member and customers

Shift Lead - Walgreens - Cortland, NY

(2021-04 - 2022-06)

My everyday tasks included

• Money handling, change orders, opening and closing registers
• Managing team members
• Accepting daily shipments
• Office tasks like creating weekly schedules, confirming inventory & checking emails

Assistant Manager - DTLR/Villa - Syracuse, NY

(2020-03 - 2021-04)

My everyday tasks included

• Hiring sales associates and conducting interviews
• Supply and change orders
• Schedule making
• Checking and accepting inventory
• Money handling

High school diploma - West Seneca East (2015-08 - 2019-06)

Associates Degree - Paralegal Studies - Bryan University Law program