Dyanci

Engage with customers and listen to them actively to help ensure all questions were answered correctly and accurately Operate the cash register and check out customers after purchases as needed Manage a section of the sales floor

associate/Merchandiser at Marshalls Store (2023-06 – 2026-01)

• Engage with customers and listen to them actively to help ensure all questions were answered correctly and accurately
• Operate the cash register and check out customers after purchases as needed
• Manage a section of the sales floor
• contribute to monthly goals
• Assist the customers with returns and refunds, and resolve complaints
• Responsible for maintaining the store floor standards
• Team player

Medical administrator/Office assistant/Trainer/Secretary/Tester at Capital ophthalmology (2023-06 – Present)

• Address a wide range of eye conditions: glaucoma, cataracts, macular degeneration
• Specialize in medication management
• Use medical software such as Medent and RingCentral
• Handle administrative tasks: faxing, mailing, calling in prescriptions
• Schedule appointments: visual fields, evaluations, routine exams, fundus photos, and more
• Doing test on patients: visual fields, OCT mac, OCT on, fundus photo, argos
• Provide patient-centered care by actively listening to concerns
• Collaborate with patients to develop personalized management plans
• Customer service
• Multitasking
• Working per task and alone
• Answering phones
• Training employees on multiple softwares and task
• Handling multiple doctor schedules
• And more.

High school Diploma, Regents diploma – Schenectady High School (2021-09 – 2024-06)

Associate Degree in Applied Science in Criminal justice (2026-05)