Seth Carlson

Entry-level IT support professional with hands-on experience troubleshooting Windows systems, configuring software, and providing remote technical support. Strong problem-solving and communication skills, with experience helping users resolve technical issues and creating documentation to make those issues easier to solve. Looking to start a career in Help Desk or IT Support and continue building my technical skills.

Technical Support & Developer at Self Employed (2022-12 – Present)

• Provided remote technical support and troubleshooting to over 1,000 community members through Discord.
• Diagnosed and resolved software installation, configuration, and compatibility issues.
• Authored documentation and setup instructions that reduced repetitive support requests.
• Researched and resolved user-reported bugs across different Windows and Java environments.
• Developed and maintained digital projects with over 4 million downloads across multiple platforms.
• Used Git, VS Code, scripting, and version control to manage ongoing development.

GED – Utah State Board of Education (2025-07)