Dylan Gooding

Appalachian State University alumni with a B.S.B.A. in Marketing, committed to efficiency, professionalism, and ethical standards. Adept at problem-solving and decision-making using common-sense solutions and creative insight. Years of service industry experience have honed my skills in customer service, time management, communication, and attention to detail. My educational background covers economics, finance, strategic management, branding, marketing strategy, consumer behavior, analytics, social media management, global marketing, and leadership.

I have diverse professional experience in both marketing and customer service roles. At Airlie Outdoor in Wilmington, NC, I served as a Team Lead from January 2020 to October 2022, where I contributed to marketing strategies, including social media and website creation. I managed small teams, ensured smooth project operations, and coordinated material deliveries to job sites. My commitment to exceeding customer expectations was a hallmark of my tenure there.

At Home Depot in Wilmington, NC, I worked as a Customer Service Specialist from June 2022 to August 2022. In this role, I effectively addressed and resolved customer inquiries, provided detailed product information to guide purchasing decisions, and used critical thinking to troubleshoot network issues, ensuring high levels of customer satisfaction.

Prior to that, I was a Customer Service Specialist at Craft Hardware in Wrightsville Beach, NC, from June 2019 to December 2019. I established a welcoming atmosphere that enhanced client relationships and retention. I also managed and optimized order processing workflows and implemented improvements to service delivery, ensuring swift and personalized responses to clients.

Additionally, I worked as a Dockhand at Bradley Creek Marina in Wilmington, NC, during the summer of 2018. I piloted members' boats within the marina, facilitating access to recreational and fishing activities. I cultivated strong connections with regular members, fostering a sense of community, and maintained a clean and safe environment for both staff and customers.

I hold a Bachelor of Science in Business Administration (B.S.B.A.) with a concentration in Marketing and Sales from Appalachian State University, where I graduated in May 2024. This education provided me with a strong foundation in marketing principles, strategic decision-making, and creative problem-solving, all of which are crucial for success in marketing and technical roles.